Visiting a Patient

Visitor Guidelines During COVID-19 Pandemic

Beth Israel Lahey Health has taken a number of steps to prevent the spread of COVID-19 in order to keep our patients and staff safe. You can review our Safe Care plan here to learn more about what we're doing to ensure your safety when you visit one of our facilities. Additional information on COVID-19 can be found here.

Visitor Guidelines

We understand the importance of being able to visit a patient while they are in the hospital, however, we have put temporary visitor restrictions in place to help protect everyone from COVID-19.

Thank you for your cooperation during this time, we are looking forward to welcoming visitors in a less restricted way as soon as we can. If you're looking to reschedule an appointment or to make a telehealth appointment please contact your provider for more information.

BIDMC visitor policies can be found below. Please note, no visitors are allowed in the Emergency Department or the inpatient psychiatry unit on Deaconess 4.

Inpatient units and outpatient appointments
  • No visitors allowed*
If you're coming in for surgery
  • No visitors allowed*
Emergency Department
  • No visitors allowed*
Labor and Delivery and Obstetric Inpatient Units
  • One continuous support person
    No additional visitors allowed
  • Parent(s)/guardian(s) only
    No additional visitors allowed

*Exceptions: Designated support persons for patients with intellectual and/or physical disabilities may include, but shall not be limited to: an essential escort, a guardian or other legally authorized decision-maker, family member, caregiver, personal care assistant or another disability service provider knowledgeable about the patient's care. Designated support persons are not considered visitors.

In rare circumstances, such as when a patient is at the end of life, limited exceptions to visitor restrictions may be approved by the care team.

Please note: Individuals meeting these exceptions will be screened and must wear masks while onsite at our facilities.

Thank you. We look forward to welcoming visitors in a less restricted way as soon as it is safe to do so.

About Virtual Visits

  • We encourage and can help facilitate virtual visits via cellphone or tablet.
  • Patients should remember to charge their mobile device. Our staff can help if needed.
  • If the patient does not have a cellphone or tablet, most units have devices that can be borrowed for a virtual visit.