Health Information Management
The Health Information Management Department (previously the Medical Records Department) is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with federal Privacyand state regulations.
Medical records are kept for 20 years after the patient's discharge or
Patients have the right to review or, for a fee, receive copies of
their medical records.
Obtain a Copy of Your Medical Record
To obtain a copy of your medical record
release of information form
must be properly filled out and mailed to the Health Information Management
Department. The requestor must be a patient or patient's guardian/legal
Our mailing address is:
Release of Information
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Attn: Medical Records
Boston, MA 02215
We will mail your records to the address specified on the
release of information form. For patient privacy protection, we do not fax or email medical records (except in
the case of emergency care) to the provider.
The average turnaround time to obtain copies of medical
records is usually 7 business days.
Requesting records from other BID Member Hospitals:
A fee may be charged based on the reason the copies are
being requested. Under the law, effective October 1, 2016, fees for copies
of medical records — for patients only — are:
Electronic records delivered in electronic format $6.50
Electronic medical record with paper records delivered in Electronic
format are billed at $6.50 + $0.07 per page labor cost to create and
deliver the portion of the record maintained in paper
Electronic records delivered in paper $0.90 labor cost to create and
deliver the portion of the record maintained electronically plus $0.05
per page for paper and toner
Paper records delivered in electronic format $0.07 per page labor fee
Paper records delivered in paper $0.12 per page
Plus postage and taxes
There is no charge for continuity of care if records are sent directly to
your physician. Please allow up to 30 days for processing.
Requests from any other party that is not the patient:
$23.14 base charge for clerical and other administrative expenses
related to complying with the request for making a copy of the record;
$0.78 per-page charge for the first 100 pages copied; and
$0.40 per-page charge for each page in excess of 100 pages.
There may be an additional fee charged for postage and the administrative
cost of developing a summary of medical information if requested.
There is no charge for records that are requested for the purpose of
continuity of care, which are sent directly to a physician's office and/or
medical facility or for eligibility review with Medicare, MassHealth, or
other public assistance programs.
If You are Under 18
In general, a person under the age of 18 cannot consent to the release of
his/her medical records except in one of the following exceptions:
Married, widowed, or divorced
Parent of a child
Members of the armed forces
Pregnant (or believes herself to be)
Living apart from parents and managing his/her own finances
Abortion records: records of unmarried minors who have received
authorized consent from Superior Court for an abortion cannot be
released without the minor's written consent