Contact BIDMC Patient Relations
How To Report a Concern About Your Care
At Beth Israel Deaconess Medical Center, we are committed to providing exceptional, personalized care in a respectful and collaborative environment. The details of this commitment are outlined on our Patient Rights & Responsibilities web page, as well as on notices displayed throughout our ambulatory clinics, inpatient units, and Emergency Department.
We welcome feedback and take concerns about patient safety and the quality of care very seriously. If you have a concern, we encourage you to:
- Speak directly with your care team, a supervisor, or a manager.
- Contact Patient Relations if your concern is not resolved or if you prefer to speak with someone not directly involved in your care.
Contact Patient Relations
- Phone: 617-975-9750
- Hours: Monday through Friday, 8:30 am – 4:30 pm
- After Hours: Please leave a confidential voicemail, and we will return your call promptly.