BIDMC Telehealth Services

About Our Telehealth Services

BIDMC is committed to providing safe, quality, convenient care anywhere.


Virtual Visits

Virtual visit appointments — using video conferencing to consult with your healthcare providers — have become a routine part of care during the COVID-19 pandemic and will continue to be a critical resource we’ll use as we move through this together. These tools enable you to maintain social distancing while keeping up with important health needs.

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Virtual Visits for Specialty Appointments

If you have an existing relationship with a specialist, please reach out to their office directly to find an approach for connecting that works best for you. If you do not have an existing relationship and would like to connect with a specialist, work with your primary care physician.

Virtual Visits for Primary Care
For Existing Patients

If you are an existing patient of BIDMC's Healthcare Associates (HCA) or a Beth Israel Deaconess-HealthCare primary care practice, please contact your doctor’s office directly by calling or messaging through your practice’s patient portal to learn what telehealth tools are available.

Healthcare Associates patients: learn more about telehealth options and services available to you.

For New Patients

For non-urgent needs, many practices are accepting new patients and offering telehealth at this time. Please call the doctor’s office directly to see if you can make a new appointment.

BIDMC Virtual Visits Directory

The majority of our clinical departments are offering virtual visits for appointments and evaluations. Patients should be referred to specialty clinics by their primary care physician (PCP). When scheduling the visit, the clinician will determine if a telehealth visit is appropriate. If you're not sure whether your healthcare provider offers telehealth visits, please call their office directly to find out.

Additional Information

Currently copays and other cost sharing is covered for COVID-19 related visits. Otherwise virtual visits (phone and video) will have a copay determined by their insurance company.

Telehealth Urgent Care

If you have an urgent, non-life-threatening need, BIDMC OnDemand is a telehealth tool available to you. Download the app and instantly connect with an emergency medicine physician for non-life-threatening urgent medical conditions. If you have an immediate need, please don’t avoid seeking emergency care. Our emergency departments are open for in-person visits and we are taking every precaution to keep our patients, staff and community safe. **If you are experiencing a medical emergency, immediately dial 911.