Paying Your Hospital Bill

If you were an inpatient or had an outpatient visit at BIDMC, you may receive bills for the care you received.

You may receive bills:

  • From the hospital and/or the physician
  • For services and treatments, one bill for each service (such as anesthesia, an MRI, a surgery, etc.)

Please review each bill to verify how and where to submit payment.

Online Payments

One easy way to pay your BIDMC bill is online. You will pay through a secure payment site. Payments are normally processed within two (2) business days.

The site also allows you to:

  • View your statements and balance
  • Update your personal information
  • Update information
Make a Payment


Call 866-306-7643 for all questions:

  • related to your hospital bill or payment.
  • if you have not received a bill or do not have an account number.

Pay Your Community Hospital Bill

To pay a bill from any of the three hospitals, choose a location: 

Pay Your Physician Bill

To pay a bill from a physician practice online, choose a link below:

Financial Assistance

If you need help paying your medical bills, BIDMC offers financial and medical hardship assistance to patients who qualify. Learn more about BIDMC's financial assistance policy.

Billing & Health Insurance

If you have health insurance, we first bill your insurance. Any balance that the initial insurance doesn't cover will be billed to any additional insurance you may have, or directly to you.

Many insurance companies will send you an "Explanation of Benefits" (EOB) form, which is not a bill. This form explains what your insurance has paid for. Even if the EOB shows you owe a balance, do not send any payments until you receive a bill from BIDMC.

Please note that some charges may not be covered by insurance. For example, most insurance does not cover the cost of a private room. If you requested a private room, you may receive a bill for a portion of your room charge. You will not have to pay extra if a private room was medically necessary or if it was the only room available. Also, all obstetric patients are cared for in private rooms at no extra charge.

Contact your insurance company with questions about your individual coverage plan.