Beth Israel Deaconess Medical Center is committed to trying to meet your needs in the best possible way. We recognize that, at times, concerns and problems may arise. To promote communication, we encourage you to speak with the people involved in your care, such as your attending or resident physician, your nurse, or the nurse manager on your unit.
If there is a concern or complaint that is not being resolved to your
satisfaction or that you would prefer to discuss with someone not directly
involved in the situation, the patient relations staff is available to
help. They can help to clarify issues, obtain information, facilitate
communication, mediate, and otherwise help to resolve concerns about your
care or service.
Department of Health Care Quality
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Boston, MA 02215
If you find the above avenues unsatisfactory, you may choose to file a
formal grievance with Patient Relations or with an outside agency. Contact
our office and we'll be more than happy to assist you.
We are fortunate to have a dedicated team of volunteers who provide
additional services to patients and families throughout the medical center.
During your stay, a volunteer may deliver magazines or a newspaper to your
room. Or a volunteer may offer to assist you at the information desk, in
the emergency department, in testing areas, or in the waiting areas of
Our volunteer surgical liaisons are the primary contacts between medical
staff and families while patients are in surgery. They are able to relay
non-medical information to family members on the day of the procedure. If
surgery is on the west campus, family and friends should check in with the
surgical liaison office on the sixth floor of the Clinical Center. On the
east campus, volunteer staff are available in the waiting area on the third
floor of the Carl J. Shapiro Clinical Center.
Health Information Resources
If you or your family want to learn more about any aspect of health care,
the Beth Israel Deaconess Learning Center can help. Call 617-667-9100 to
ask a Learning Center resource specialist to send you information on
treatment. The medical center's website also contains a wealth of
information on a variety of health topics.