Case Management

1 Deaconess Road, 5th floor
Boston, MA 02215
Phone: 617-632-7250
Fax: 617-632-7268

Support for Complex Health Care Needs

Nurse Case Manager (NCM) with Patient

At BIDMC, we put patients at the center of everything we do. As part of our commitment to offer the best possible care, we created the Case Management Program.

Led by physicians and registered nurses, the Case Management Program ensures consistent, appropriate and safe care and discharges. We have 34 nurse care managers (NCM) who offer services and support for patients who may have complex health care needs and require several resources to manage their health.

Our nurse care managers:

  • Assess patient and family needs
  • Consult with PCPs and specialists
  • Collaborate with insurance-based case managers to develop a post-hospital treatment plan

An essential component of the Case Management Program is linking patients back to their community and local resources.

Our program is administered within the larger patient care services division and helps promote stronger working relationships among nursing and other patient care services.

The Case Management Program is staffed seven days a week, and includes dedicated coverage in the emergency department.

If you or your loved one needs support, please contact the Case Management Program at 617-632-7250.

Request an Appointment

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P 617-632-7250