Your daily care is managed by a primary nurse coordinator - a registered
nurse (RN) who is responsible for all aspects of your nursing care while
you are at the medical center. Your primary nurse coordinator works with a
team of associate nurses who are also RNs. This team of nursing
professionals will work closely with other members of your health care team
to make sure your care goes smoothly and to plan for any care needs you may
have after you are discharged.
In many areas, nursing staff work with patient care technicians or nursing
assistants. These are specially trained staff who help nurses by performing
specific tasks, such as taking blood pressures, making beds, or helping
patients bathe or dress. They work under the supervision of an RN.
There are a few different types of doctors who may be involved in your
care. They include interns, residents, fellows and attending
physicians. They have all graduated from medical school and are at different
levels of training. All care is overseen by an attending physician.
Some doctors involved in your care may be specialists in a particular area,
such as cancer or cardiovascular health. Others are general medicine
physicians who work in the hospital. They are called hospitalists. Your
primary care doctor may also be involved in your care.
Other Members of the Health Care Team
In addition to doctors and nurses, a number of other health care
professionals may be involved in your care, depending on your needs.
Social workers are available to help patients and families cope with the
many issues that arise when illness or injury occurs. They can provide
counseling to you and your family as well as links to needed resources in
Social workers are part of the health care team and work with you and your
providers to enhance your recovery and wellbeing. If you would like to talk
with a social worker, please call 617-667-3421.
Case managers are registered nurses who specialize in helping patients and
families make plans for continued recovery and care after discharge from
the medical center. They work with the nurses and physicians caring for you
to make sure your discharge goes as smoothly as possible. They are also
available to help answer questions about health insurance or benefits
provided under a particular health plan. To reach someone from case
management, please call 617-632-7250.
Rehabilitation Services: Physical Therapists, Occupational Therapists and
Depending on your needs, you may see physical therapists, occupational
therapists or speech-language pathologists during your stay. These
specially trained rehabilitation services professionals will help you if
your nurse or doctor thinks that you need help with daily activities such
as getting out of bed and walking, eating (including being able to swallow
safely), bathing, dressing, or communicating.
Respiratory therapists are on staff to help patients who are having
difficulty with their breathing. They provide a variety of treatments and
help administer inhaled medications. In some cases, respiratory therapists
see patients who will be using inhaled medication at home to teach them how
to use their medicine or how to care for needed equipment. In intensive
care, respiratory therapists manage ventilators and provide other care
related to respiratory functions.
The medical center has a comprehensive interpreter services program to
facilitate language-appropriate communication between patients and families
and their health care teams. Virtually any language need can be
accommodated through our interpreter staff or through our extensive network
of resources, including interpreting services via telephone. If you require
a TTY telephone (phone for the Deaf), please let your nurse know and one
will be provided for you. Interpreter services are provided to patients free of charge. If you need to reach an interpreter,
please call 617-667-4423.
The medical center's pastoral care staff visits patients and families
during their time at BIDMC. Whatever you denomination or spiritual practice
may be, chaplains are available to see you on an emergency or non-emergency
basis. A chaplain would be happy to visit you weather or not you belong to
a particular religion. At your request, we can also contact clergy for you
from outside the medical centre. Please call 617-667-3030
if we can be of assistance.
Food/Nutrition Services Staff
Staff from food services will provide you with a daily menu so that you may
choose foods based on the diet prescribed by your doctor. If you would like
to speak with someone about your meals, please ask to see a food services
representative. Clinical registered dietitians (RDs) and dietetic
technicians are also available as needed. These health professionals can
help you learn to follow a diet prescribed by your doctor. Ask your doctor
for a nutrition referral if you wish to speak to a dietitian about your
diet. Most often, appointments with the dietitian occur following your
discharge from the hospital. To meet with a dietitian about your diet, ask
your doctor for a referral and call 617-667-2565 for an
Beth Israel Deaconess Medical Center is committed to trying to meet your
needs in the best possible way. We recognize that, at times, concerns and
problems may arise. To promote communication, we encourage you to speak
with the people involved in your care, such as your attending or resident
physician, your nurse, or the nurse manager on your unit. If there is a
concern or complaint that is not being resolved to your satisfaction or
that you would prefer to discuss with someone not directly involved in the
situation, the patient relations staff is available to help. They can help
to clarify issues, obtain information, facilitate communication, mediate,
and otherwise help to resolve concerns about your care or service. You can
contact Patient Relations by phone at (617) 975-9750, or
by mail at:
Department of Health Care Quality
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Boston, MA 02215
We are fortunate to have a dedicated team of volunteers who provide
additional services to patients and families throughout the medical center.
During your stay, a volunteer may deliver magazines or a newspaper to your
room. Or a volunteer may offer to assist you at the information desk, in
the emergency department, in testing areas, or in the waiting areas of
inpatient floors. Our volunteer surgical liaisons are the primary contacts
between medical staff and families while patients are in surgery. They are
able to relay non-medical information to family members on the day of the
procedure. If surgery is on the West Campus, family and friends should
check in with the surgical liaison office on the sixth floor of the
Clinical Center. On the East Campus, volunteer staff are available in the
waiting area on the third floor of the Carl J. Shapiro Clinical Center.