How To Report a Concern About Your Care
Your Voice Matters — Here’s How To Share Concerns
At Beth Israel Deaconess Medical Center, we are committed to providing exceptional, personalized care in a respectful and collaborative environment. The details of this commitment are outlined on our Patient Rights & Responsibilities web page, as well as on notices displayed throughout our ambulatory clinics, inpatient units, and Emergency Department.
We welcome feedback and take concerns about patient safety and the quality of care very seriously. If you have a concern, we encourage you to:
- Speak directly with your care team, a supervisor, or a manager.
- Contact Patient Relations if your concern is not resolved or if you prefer to speak with someone not directly involved in your care.
Contact Patient Relations
- Phone: 617-975-9750
- Hours: Monday through Friday, 8:30 am – 5:00 pm
- After Hours: Please leave a confidential voicemail and we will return your call promptly.
If You Still Have Concerns
Beth Israel Deaconess Medical Center is accredited by The Joint Commission, an independent organization that promotes safe and high-quality healthcare.
If your concern remains unresolved, you may contact The Joint Commission directly:
The Joint Commission – Office of Quality Monitoring
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
Email: complaint@jointcommission.org
Your Right To Report Without Fear
We want you to feel safe when reporting any concern. Beth Israel Deaconess Medical Center assures patients, families, visitors, and staff that no punitive action will be taken for reporting concerns to Patient Relations or The Joint Commission. Your feedback helps us improve and ensures accountability across our organization.