How To Report a Concern About Your Care
Your Voice Matters — Here’s How To Share Concerns
At Beth Israel Deaconess Medical Center, we are committed to providing exceptional, personalized care in a respectful and collaborative environment. The details of this commitment are outlined on our Patient Rights & Responsibilities web page, as well as on notices displayed throughout our ambulatory clinics, inpatient units, and Emergency Department.
We welcome feedback and take concerns about patient safety and the quality of care very seriously. If you have a concern, we encourage you to:
- Speak directly with your care team, a supervisor, or a manager.
- Contact Patient Relations if your concern is not resolved or if you prefer to speak with someone not directly involved in your care.
Contact Patient Relations
- Phone: 617-975-9750
- Hours: Monday through Friday, 8:30 am – 5:00 pm
- After Hours: Please leave a confidential voicemail, and we will return your call promptly.
The Joint Commission
Beth Israel Deaconess Medical Center is accredited by The Joint Commission, an independent organization that promotes safe and high-quality care in healthcare settings.
The Joint Commission – Office of Quality Monitoring
One Renaissance Boulevard, Oakbrook Terrace, IL 60181
Phone: 1-800-994-6610
Email: complaint@jointcommission.org
Reporting Without Fear
Beth Israel Deaconess Medical Center assures all patients, families, staff, and providers that raising a concern — whether within our organization or through an external resource — will never result in retaliation or compromise your care. Your feedback plays a vital role in improving the quality of our services.