BIDMC surveys patients who have received care from us. The following information summarizes their responses.


Click on the survey question below for more information.

Inpatient1,2

Survey Questions BIDMC Performance
Q3 FY 18
National Database
Q3 FY 18

Custom Comparison 
Database
Q3 FY 18

Communication with Nurses 82% 80% 82%
Responsiveness of Hospital Staff 62% 68% 67%
Communication with Doctors 83% 81% 83%
Pain Management 67% 69% 70%
Communication about Medications 66% 64% 64%
Room and Bathroom Always Kept Clean 66% 75% 69%
Quiet Room at Night 50% 60% 49%
Overall Rating of the Hospital 75% 72% 75%
Likelihood to Recommend BIDMC 81% 73% 81%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC 
Performance 
Q3 FY 18
National
 Database 
Q3 FY 18
Custom Comparison
Database 
Q3 FY 18
Access To Care 65% 68% 68%
Information About Waits Delays 57% 62% 61%
Experience with Care Provider 83% 84% 85%
Teamwork of Staff 81% 81% 82%
Likelihood to Recommend 83% 83% 85%
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Ambulatory Surgery 1

Survey Question BIDMC 
Performance 
Q3 FY 18
National Database 
Q3 FY 18
Custom 
Comparison Database 
Q3 FY 18
Likelihood to Recommend 85% 87% 87%
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Radiology 3

Radiology - Overall
Survey Questions BIDMC 
Performance 
Q3 FY 18
Internal 
Goal 
Q3 FY 18
Overall Experience in Radiology Department 88% 90%
Staff Treated You with Courtesy & Respect 90% 90%
Likelihood to Recommend Radiology Department 90% 90%
Radiology Divisions
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Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

For more information, please contact:

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
Phone: 617-667-1325