BIDMC surveys patients who have received care from us. The following information summarizes their responses.


Click on the survey question below for more information.

Inpatient1,2

Survey Questions BIDMC Performance
Q2 FY 18
National Database
Q2 FY 18

Custom Comparison 
Database
Q2 FY 18

Communication with Nurses 81% 80% 82%
Responsiveness of Hospital Staff 60% 67% 66%
Communication with Doctors 81% 81% 82%
Pain Management 67% 69% 70%
Communication about Medications 65% 64% 64%
Room and Bathroom Always Kept Clean 71% 74% 68%
Quiet Room at Night 48% 59% 49%
Overall Rating of the Hospital 76% 72% 76%
Likelihood to Recommend BIDMC 80% 72% 80%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC 
Performance 
Q2 FY 18
National
 Database 
Q2 FY 18
Custom Comparison
Database 
Q2 FY 18
Access To Care 64% 68% 67%
Information About Waits Delays 55% 61% 60%
Experience with Care Provider 83% 84% 85%
Teamwork of Staff 80% 81% 82%
Likelihood to Recommend 83% 83% 85%
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Ambulatory Surgery 1

Survey Question BIDMC 
Performance 
Q2 FY 18
National Database 
Q2 FY 18
Custom 
Comparison Database 
Q2 FY 18
Likelihood to Recommend 87% 87% 87%
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Radiology 3

Radiology - Overall
Survey Questions BIDMC 
Performance 
Q2 FY 18
Internal 
Goal 
Q2 FY 18
Overall Experience in Radiology Department 86% 90%
Staff Treated You with Courtesy & Respect 88% 90%
Likelihood to Recommend Radiology Department 89% 90%
Radiology Divisions
Division Survey Questions BIDMC 
Performance 
Q2 FY 18
Internal Goal
Q2 FY 18
Xray Overall Experience with Xray Tech 90% 90%
  Xray Tech Treated You with Courtesy & Respect 88% 90%
  Likelihood to Recommend Xray Dept 94% 90%
CT Overall Experience with CT Tech 88% 90%
  CT Tech Treated You with Courtesy & Respect 88% 90%
  Likelihood to Recommend CT Dept 89% 90%
MRI Overall Experience with MRI Tech 82% 90%
  MRI Tech Treated You with Courtesy & Respect 84% 90%
  Likelihood to Recommend MRI Dept 84% 90%
Mammography Overall Experience with Mammography Tech 83% 90%
  Mammography Tech Treated You with Courtesy & Respect 88% 90%
  Likelihood to Recommend Mammography Dept 83% 90%
Nuclear Medicine Overall Experience with Nuclear Medicine Tech 79% 90%
  Nuclear Medicine Tech Treated You with Courtesy & Respect 84% 90%
  Likelihood to Recommend Nuclear Medicine Dept 84% 90%
Ultrasound Overall Experience with Ultrasound Tech 92% 90%
  Ultrasound Tech Treated You with Courtesy & Respect 94% 90%
  Likelihood to Recommend Ultrasound Dept 91% 90%
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Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

Contact Information
Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325