Radiology Patient Experience and Satisfaction
Our goal in Radiology is for patients to have an excellent experience when they visit any of our areas of care. Patients can take our Radiology "Patient Satisfaction Survey" using the kiosk provided in each waiting area. We ask patients questions about their visit, having them use a rating scale from "Very Good," "Good," "Fair," "Poor," to "Very Poor." The graphs below show the percentage of times the patients responded "Very Good" when asked a question. We don't want our patients to just have a good experience, we want them to have a VERY GOOD experience!
Overall Experience in Radiology Department
What is our most recent performance and trend?
back to measures table
Staff Treated You with Courtesy & Respect in the Radiology Department
What are we measuring?
- Staff was sensitive to patient needs.
- Staff was sensitive to patient worries.
- Staff was responsive to patient concerns and complaints during their visit.
What is our most recent performance and trend?
back to measures table
Likelihood to Recommend BIDMC Radiology Department to Others
What are we measuring?
The percent of patients responding "Very Likely" to the likelihood of recommending BIDMC Radiology Department to others.What is our most recent performance and trend?
back to measures table
X-ray
Overall Experience with X-ray Tech
What is our most recent performance and trend?
back to measures table
X-ray Tech Treated You with Courtesy & Respect
What are we measuring?
- Tech was sensitive to patient needs.
- Tech was sensitive to patient worries.
- Tech was responsive to patient concerns and complaints during their visit.
What is our most recent performance and trend?
back to measures table
Likelihood to Recommend Xray Department to Others
What are we measuring?
The percent of patients responding "Very Likely" to the likelihood of recommending Xray Department to others.What is our most recent performance and trend?
back to measures table
CT
Overall Experience with CT Tech
What is our most recent performance and trend?
back to measures table
CT Tech Treated You with Courtesy & Respect
What are we measuring?
- Tech was sensitive to patient needs.
- Tech was sensitive to patient worries.
- Tech was responsive to patient concerns and complaints during their visit.
What is our most recent performance and trend?
back to measures table
Likelihood to Recommend CT Department to Others
What are we measuring?
The percent of patients responding "Very Likely" to the likelihood of recommending CT Department to others.What is our most recent performance and trend?
back to measures table
Mammography
Overall Experience with Mammography Tech
What is our most recent performance and trend?
back to measures table
Mammography Tech Treated You with Courtesy & Respect
What are we measuring?
- Tech was sensitive to patient needs.
- Tech was sensitive to patient worries.
- Tech was responsive to patient concerns and complaints during their visit.
What is our most recent performance and trend?
back to measures table
Likelihood to Recommend Mammography Department to Others
What are we measuring?
The percent of patients responding "Very Likely" to the likelihood of recommending Mammography Department to others.What is our most recent performance and trend?
back to measures table
Nuclear Medicine
Overall Experience with Nuclear Medicine Tech
What is our most recent performance and trend?
back to measures table
Nuclear Medicine Tech Treated You with Courtesy & Respect
What are we measuring?
- Tech was sensitive to patient needs.
- Tech was sensitive to patient worries.
- Tech was responsive to patient concerns and complaints during their visit.
What is our most recent performance and trend?
back to measures table
Likelihood to Recommend Nuclear Medicine Department to Others
What are we measuring?
The percent of patients responding "Very Likely" to the likelihood of recommending Nuclear Medicine Department to others.What is our most recent performance and trend?
back to measures table
Ultrasound
Overall Experience with Ultrasound Tech
What is our most recent performance and trend?
back to measures table
Ultrasound Tech Treated You with Courtesy & Respect
What are we measuring?
- Tech was sensitive to patient needs.
- Tech was sensitive to patient worries.
- Tech was responsive to patient concerns and complaints during their visit.
What is our most recent performance and trend?
back to measures table
Likelihood to Recommend Ultrasound Department to Others
What are we measuring?
The percent of patients responding "Very Likely" to the likelihood of recommending Ultrasound Department to others.What is our most recent performance and trend?
back to measures table
MRI
Overall Experience with MRI Tech
What is our most recent performance and trend?
back to measures table
MRI Tech Treated You with Courtesy & Respect
What are we measuring?
- Tech was sensitive to patient needs.
- Tech was sensitive to patient worries.
- Tech was responsive to patient concerns and complaints during their visit.
What is our most recent performance and trend?
back to measures table
Likelihood to Recommend MRI Department to Others
What are we measuring?
The percent of patients responding "Very Likely" to the likelihood of recommending MRI Department to others.What is our most recent performance and trend?
back to measures table
Other Measures of Patient Experience:
Last updated: May 2018