Access to Appointments

What are we measuring?
For new patients, the number of days to the "third next available" appointment. Our goal is to offer all new patients an appointment within two weeks. Appointments are available sooner for patients with urgent needs.
Why is this important?
Patients referred to a BIDMC specialist by a primary care doctor should have quick and easy access to an appointment day and time that they want for their spine-related problem.
What is our most recent performance and trend?
What are we doing to improve our performance?
Access time to a non-surgical provider decreased from quarter 2 and 3. Typically, 80% of new patients at the Spine Center present with an issue that will not need surgical treatment. Demand for non surgical providers is higher than patients needing to be evaluated by a surgical provider. We experienced a slight decrease in access time to a surgeon this quarter compared to last quarter’s results. We continue efforts to recruit a new spine surgeon.

Last Updated: January 2018

Contact Information
Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215