Efforts to Improve Quality of Care

In December of 2007, BIDMC's Board of Directors formally voted to support two audacious, long-term goals for improving the quality and safety of care for our patients.

• The first is to eliminate preventable harm at BIDMC, which includes both physical and emotional harms.
• The second is to achieve patient satisfaction that places us among the top 2% of hospitals. 

These are not easy goals. Achieving this degree of excellence requires us to continuously evaluate our performance, implement needed changes, and re-evaluate — in multiple small ways and across all departments and disciplines.

Each year, in conjunction with the Annual Operational Planning, BIDMC sets out its Priorities for Improvement in Quality and Patient Safety. These Priorities establish the framework for specific efforts across the Medical Center, and many reflect on-going multi-year efforts.

Learn more about our improvement work through the Silverman Symposium. This annual event showcases a variety of improvement efforts completed by all staff members throughout the institution. These efforts highlight our commitment to improve the quality and safety of patient care and patient satisfaction every day.