BIDMC VirtualVisit

Visit Your Doctor Online

VirtualVisit gives you the option to convert your existing appointment with a participating doctor into a virtual video appointment via smart phone, tablet or computer.

BIDMC wants you to be able to receive needed healthcare in a safe manner. Because of the current COVID-19 public health crisis, we are currently seeing most patients by phone or by video. BIDMC has launched VirtualVisit video platform, so that you can have a "virtual" appointment with your doctor or nurse practitioner; in this virtual appointment you can "see" your provider, and they can see you, from the comfort of your own home. The service is private, secure and HIPAA-compliant.

What to expect with BIDMC VirtualVisit

If you currently have an appointment scheduled with a BIDMC doctor, our scheduling teams will call you prior to your appointment to discuss your options. You may choose to talk to your doctor by phone, or see your doctor by video using VirtualVisit if your doctor participates in this service. You can also ask for an in-person appointment if you feel that is needed.

If you choose to convert your appointment to VirtualVisit, you will receive an email link with an appointment confirmation and a link to start your appointment. Simply click the link to get started.

Where and when can I use BIDMC VirtualVisit?

This service is intended for current BIDMC patients with a scheduled BIDMC VirtualVisit. You can use the service from anywhere in Massachusetts during regular office hours. If you require consultation at other times, please contact your primary care provider's office or use BIDMC OnDemand virtual urgent care.

How much does it cost to use BIDMC VirtualVisit?

Your insurance provider will be billed for your VirtualVisit appointment. Your copay may be waived at this time due to the COVID-19 public health situation.

What can I expect during my virtual appointment?

After logging into the BIDMC VirtualVisit application, you will be connected to a video consult with a BIDMC doctor. The doctor or other provider will review your medical information, and as appropriate, diagnose and provide care for your medical condition, and address your concerns. If necessary, the doctor will prescribe medication and submit prescriptions to your preferred pharmacy.

What devices/computers can I use to access the service?

Access VirtualVisit through any iOS or Android mobile device, such as a tablet or smartphone, as well as any camera-enabled Mac or PC.

Is my visit private and secure?

Yes, BIDMC VirtualVisit is a private, secure, HIPAA-compliant tool that allows you to consult safely and confidentially with a doctor online.

Can I receive a prescription from my doctor using BIDMC VirtualVisit?

BIDMC doctors can, at their discretion, prescribe medication as needed. Please note that by law, narcotics/opiates cannot be prescribed via telehealth visits. Also, the service does not provide prescriptions for muscle relaxants or erectile dysfunction medications.

What if my condition requires an in-person visit?

If your BIDMC VirtualVisit doctor cannot diagnose your condition over the online platform and recommends that you be seen in person, the doctor will refer you to a specially arranged urgent visit to a primary care site, or to a emergency department or urgent care location.

Will my visit notes be added to my electronic medical record?

Notes from your VirtualVisit will be documented in your electronic medical record and accessible to your providers in much the same way we document an in-person visit.