Translations on this website are prepared by a third-party provider. Some portions may be incorrect. Some items—including downloadable files or images—cannot be translated at all. No liability is assumed by Beth Israel Deaconess Medical Center for any errors or omissions. Any user who relies on translated content does so at his/her own risk.
symptoms of fever, cough and shortness of breath, OR
if you have traveled to any of the countries listed on the CDC's travel warnings, OR
if you have been in contact with someone who has been diagnosed with COVID-19,
Please contact your primary care provider prior to visiting a health care facility.
Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others. Only certain situations require a visit to a hospital or other location for COVID-19 testing. If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1.
Beth Israel Deaconess Medical Center, as well as all other Beth Israel Lahey Health hospitals and physicians' offices, are prepared to respond to this pandemic. For more information, please visit BILH.org/coronavirus or contact the Massachusetts Department of Public Health by calling 2-1-1.
Beth Israel Deaconess Medical Center is rescheduling all non-urgent or elective appointments scheduled through June 13, 2020, or offering telehealth options by phone or video.
Non-Urgent and Elective Visits
Help protect yourself, our patients and staff and preserve medical resources by taking these steps:
If you have a non-urgent or elective visit scheduled before or on June 13, 2020, your doctor's office will contact you to reschedule or discuss telehealth options.
If you are planning to schedule a new appointment for non-urgent or elective care and would like to be seen in the coming weeks, your visit may be conducted using telehealth. Onsite visits for non-urgent or elective care will resume at a later date.
Urgent and Essential Visits
We will maintain onsite access to care when necessary:
If your upcoming appointment is urgent and essential, it will remain as scheduled.
If you are planning to schedule an urgent appointment, please call your doctor to determine if an onsite visit is necessary.
If you are experiencing symptoms of COVID-19, including fever, cough or shortness of breath, please call your doctor before your visit.
If you are experiencing a medical emergency, please call 911 or go to your nearest Emergency Department.
Telehealth visits, or virtual visits, enable you to speak with your doctor by phone, or through a video connection using your smart phone or tablet. Your doctor's office can provide more information about using this option. If you have any questions, please contact your doctor's office directly.
To get the most from your telehealth appointment, it's important to be prepared. For example, make a list of subjects that you would like to discuss with your doctor. In addition, have the following information ready:
Medications you are taking, including vitamins and over-the-counter medicines and if you need any prescription refills
Any basic symptoms you have been experiencing
Any changes in your health since your last doctor's visit
Your medical history
Any blood pressure readings you have tracked at home from a blood pressure monitor or other data you have gathered from your smartwatch, smartphone or a fitness tracking device
The name and phone number of your pharmacy
Other Telehealth Tips
Have your computer, tablet or phone charged or plugged in
Log in to your appointment a few minutes early
Try out technology you will be using in advance
Locate a quiet, private place where you can talk, away from distractions
Consider telehealth options. Many PCPs are now equipped to provide treatment over the phone or through a video conference.
If in-person urgent care is advised, consider reserving a time online. You will receive a text message when your appointment time is near so that you can stay home as long as possible before coming in.
All patients will be screened upon arrival for respiratory symptoms. Patients with respiratory issues will be cared for in a separate, dedicated area to reduce the risk of COVID-19 exposure for others.