Meet Our Educational Research Team

Meet The Team

Amy M. Sullivan, Ed.D.

Amy Sullivan is the Director for Education Research at the Shapiro Institute. She also serves as Scientific Review Officer for education research projects in the BIDMC Department of Medicine. Dr. Sullivan is a research psychologist with expertise in research in medical education and psychosocial oncology and palliative care. She is also on the staff of the Harvard Medical School Academy as the Associate Director for Research. Dr. Sullivan joined the Shapiro Institute at BIDMC in April 2011. Prior to her work here, she was on the faculty of the Virginia Commonwealth University School of Medicine Department of Social and Behavioral Health, where she taught qualitative and quantitative research methods and conducted research in patient-clinician communication related to care at the end of life. from 2000-2007, Dr. Sullivan was Assistant Professor of Psychiatry at the Dana-Farber Cancer Institute and Brigham and Women’s Hospital Department of Psychiatry, where she also served as Co-Chair of the Dana-Farber/Harvard Cancer Center IRB panel for social and behavioral studies. She obtained her doctorate in Human Development and Psychology from the Harvard Graduate School of Education.

Dr. Sullivan can be reached for consultation on educational research at

Ling Hsiao, Ed.D., Ed.M.

Ling Hsiao is the Manager of Medical Education Research. Ling is a also a senior researcher at the Shapiro Institute where she manages evaluation studies and analytical plans for new faculty development programs in medical education She is currently designing a methods curriculum for the Medical Education Scholarship Program at BIDMC. Ling graduated from Harvard Graduate School of Education with a doctorate in developmental psychology and a master’s in educational technology. Previously, she was a research scientist at Massachusetts Institute of Technology studying computational modeling environments and developed training programs at museums and simulation centers.

Margaret "Molly" Hayes, MD

Margaret "Molly" Hayes is the Director of External Education at the Carl J. Shapiro Center for Education and Research and an Assistant Professor of the Department of Medicine. Molly is also a medical intensivist in the Division of Pulmonary, Critical Care and Sleep Medicine, and a medical education specialist in the Shapiro Institute. Molly’s clinical and research interests include end-of-life care in the ICU, end-of-life communication, advanced communication for residents in the ICU, and many others. She is a graduate of the HMS Academy Fellowship in Medical Education Research where she developed skills in rigorous qualitative and quantitative research methodology. Molly is an active mentor for a number of medical students, residents, and fellows. She leads research efforts in resident communication education, improving the educational quality of rounds in the ICU, and examining how critical thinking is taught at HMS and other Harvard graduate programs.