Non-Discrimination Notice

Discrimination is Against the Law


Beth Israel Deaconess Medical Center (BIDMC) complies with applicable federal and state civil rights laws and does not discriminate on the basis of your race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age, disability, or any other status protected by applicable laws.

BIDMC provides free aids and services to people with disabilities to communicate effectively with us, such as qualified sign language interpreters and written information in other formats.

BIDMC also provides free language assistance services, including oral interpretation and translated materials, to people whose primary language is not English and who have limited ability to read, write, speak, or understand English. Staffed language services include:

  • American Sign Language
  • Cape Verdean
  • Chinese
  • Haitian Creole
  • Portuguese
  • Russian
  • Spanish
  • Thai
  • Vietnamese

If you need these services, please call 617-667-4423.

If you believe that BIDMC has failed to provide these services or discriminated in another way on the basis of race, color, national origin, citizenship, alienage, religion, creed, sex, sexual orientation, gender identity, age or disability, you may file a grievance with:

Office of Patient Relations
Silverman Institute for Health Care Quality & Safety
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Boston, MA 02215
Phone: 617-975-9750
Email: patientrelations@bidmc.harvard.edu

If you need help filing a grievance, a Patient Relations Representative is available to help you.

You can also file a civil rights complaint with the U.S. Department of Health and Human Services Office for Civil Rights through mail, phone, or online:

US Department of Health and Human Services

Centralized Case Management Operations
200 Independence Avenue, S.W.
Room 509F HHH Bldg.
Washington, D.C. 20201
800-368-1019
800-537-7697 (TDD)

Online: hhs.gov/civil-rights/filing-a-complaint/index.html

Contact Information
Beth Israel Deaconess Medical Center
330 Brookline Avenue, Boston, MA 02215
Main Switchboard: 617-667-7000
Find a Doctor: 800-667-3000
Directions by Phone: 617-667-3000
TDD (for deaf and hard of hearing): 800-439-0183