Expert Pharmacy Care for Chronic Illnesses
Living with a chronic or complex illness is difficult. When it involves the use of a specialty medication, our pharmacy can help.
BIDMC Specialty Pharmacy ensures you have access to your medication, that you are maximizing your insurance coverage, and that you understand how your medication should be taken, monitored and stored.
Important Info About Our Services
You are an exemplary model for all hospitals to follow.
Specialty Pharmacy Patient
What is a Specialty Pharmacy?
A Specialty Pharmacy fills prescriptions used to treat complex, chronic medical conditions. Medications handled by a specialty pharmacy often include:
- Biological medications
- Injections and infusions
- High-cost medications
- Medications that have special delivery and storage requirements such as needing refrigeration
We are more than just a pharmacy—we are part of your care team.
BIDMC Specialty Pharmacy works with you, your family and your doctors as a member of your personalized care team to help simplify your specialty medication needs.
Our specialty pharmacy team will develop a unique, personalized plan of care to make your treatment simple-to-understand and effective. We communicate directly with you, your doctors, case managers and insurance providers. This approach results in better coordinated care for you.
What Do We Provide?
- Education about your disease and medications
- 24/7 access to pharmacists with advanced clinical knowledge
- Access to insurance experts to help you get the most out of your prescription coverage, including managing the prior authorizations process and tier exceptions, and assisting your doctor with appeals
- Financial support and assistance programs to help lower out-of-pocket expenses
- Monthly wellness checks
- Delivery notifications
- Interpreter services
- Best-in-class customer service
- A dedicated Specialty Pharmacy Liaison to bridge the gap between the pharmacy and your clinicians
BIDMC Specialty Pharmacy provides reliable and fast delivery—including same-day and overnight delivery in most locations, delivery tracking and discreet packaging to ensure your privacy. On-site pickup in our Norwood location is also available.
Am I eligible for this service?
BIDMC Specialty Pharmacy can provide your prescription medications if you receive treatment at Beth Israel Deaconess Medical Center for a complex disease, such as:
- Cancer
- HIV
- Hepatitis B or C
- Multiple sclerosis
- Rheumatoid arthritis
- Chronic gastrointestinal conditions, such as Crohn's disease or ulcerative colitis
- Psoriasis
- And many more
These chronic conditions often require specialty prescriptions that can be difficult to obtain and manage.
Our coordinated specialty services and ongoing communication empower you with independence and knowledge to better manage your therapy.
How do I start using this service?
No physician referral is necessary. You do not need to contact your current pharmacy or your insurance provider. Our pharmacy staff will manage this process for you—in some cases, it takes less than 24 hours.
To get started, ask your doctor about BIDMC Specialty Pharmacy or contact us directly at 781-352-6600 or pharmacy@bidmc.harvard.edu.
All the pharmacy reps I have spoken to via phone have been helpful and very easy to deal with.
Specialty Pharmacy Patient
BIDMC Specialty Pharmacy is accredited by Accreditation Commission for Health Care (ACHC) for compliance with a comprehensive set of national standards. By choosing a healthcare provider that has achieved ACHC accreditation, you can take comfort in knowing that you will receive the highest quality of care.
BIDMC Specialty Pharmacy has earned The Joint Commission's Gold Seal of Approval® by demonstrating continuous compliance with its performance standards. The Gold Seal is a symbol of quality that reflects a health care organization's commitment to providing safe and quality patient care.
BIDMC Specialty Pharmacy has earned URAC accreditation. URAC is the independent leader in promoting healthcare quality through leadership, accreditation, measurement and innovation. By achieving this status, BIDMC has demonstrated a comprehensive commitment to quality care, improved processes and better patient outcomes.
BIDMC Specialty Pharmacy is a member of the National Association of Specialty Pharmacy (NASP) since 2019. NASP elevates the practice of specialty pharmacy by developing and promoting continuing professional education and certification of specialty pharmacists while advocating for public policies that ensure patients have appropriate access to specialty medications in tandem with critical services.
