Care is A Click Away 

Download our video app to your smart phone, tablet or computer and instantly connect with a BIDMC emergency physician for non-life-threatening urgent medical conditions. The convenience of virtual urgent care is now yours.


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BIDMCOnDemand350x218BIDMC OnDemand is a new service that will help provide you easy and timely access from anywhere in Massachusetts to our emergency medicine doctors . Simply download the free app on your phone or tablet or connect through your desktop. You can do a video consult with a BIDMC doctor without leaving your home or spending time in a waiting room and get immediate answers about your non-life threatening condition. You will also have access to care after hours and on weekends and most holidays.

BIDMC OnDemand is private and secure, HIPAA-compliant app. You can be assured that your private health information is safe and not shared with anyone. This cost-effective option does not require medical insurance. If you do have insurance, the cost may be less than your emergency department or urgent care visit co-pay.

What to Expect With BIDMC OnDemand

  • Timely consultation on a wide range of common illnesses and minor injuries
  • Instant medical treatment plan and follow-up instructions
  • Access to some prescriptions when appropriate

What is not appropriate for a BIDMC OnDemand visit?

This service is not for medical emergencies. Please call 911 or go to the nearest emergency room if you feel you are experiencing any of the following emergency medical problems:

  • Chest pain or pressure
  • Uncontrolled bleeding
  • Sudden or severe pain
  • Coughing / vomiting blood
  • Difficulty breathing or shortness of breath
  • Sudden dizziness, weakness, change in vision, slurred speech, numbness or other neurological changes
  • Severe or persistent vomiting or diarrhea
  • Changes in mental status, such as confusion
  • Assault, physical or sexual abuse or child abuse

What conditions are treated through BIDMC OnDemand?

We provide video consultation on many non-emergency injuries and illnesses such as:

  • Allergies
  • Back pain
  • Cold symptoms
  • Constipation
  • Cough / respiratory complaint
  • Diarrhea
  • Earache
  • Fever
  • Headache
  • Insect bite
  • Itchy / irritated eye
  • Minor injury / accident
  • Nausea / vomiting
  • Sinus issues
  • Skin condition / rash
  • Sore throat
  • Sprains & strains
  • Sunburn
  • Urinary issues