To All Patients, Families, Visitors and Staff:
At Beth Israel Deaconess Medical Center we are committed to personalized,
excellent care for our patients and have a workforce devoted to individual
accountability, mutual respect and collaboration. The details of this
commitment are described in our pamphlet "Your Rights as a Patient," and on Patients Rights notices displayed throughout our ambulatory
clinics, inpatient areas, and Emergency Department.
Beth Israel Deaconess Medical Center welcomes information regarding any
concerns, problems, or complaints about patient safety, or the quality of
care or service that a patient received in our care. You are encouraged to
speak directly to the providers, appropriate supervisors, or management
staff about your concerns.
If your concerns are not resolved to your satisfaction, or if you would
like the help of someone not immediately involved,
our Patient Relations staff
via telephone at (617) 975-9750 on Monday - Friday from 8:30 a.m. - 5
After hours, please leave a confidential voice mail message and your call
will be returned promptly.
Beth Israel Deaconess Medical Center is accredited by The Joint Commission,
an organization that is committed in its mission to continuously monitor
and improve the safety provided to the public by health care organizations.
If you feel that your concerns have not been resolved by our organization,
you may contact The Joint Commission.
Office of Quality Monitoring
The Joint Commission
One Renaissance Boulevard
Oakbrook Terrace, IL 60181
BIDMC assures everyone: patients, family members, employees, care
providers, and individuals providing treatments or services, that
reporting patient care and safety concerns will not adversely impact
the quality of care received, and that no punitive action, formal or
informal, will be threatened or carried out in retaliation for
reporting quality-of-care issues to Patient Relations or to The Joint