MyICU Tool for ICU Patients & Families

What is MyICU?

MyICU is a new communication tool designed especially for ICU patients and their families. MyICU is available in all of the ICUs at BIDMC, and can be accessed from any location inside, or outside of BIDMC using your computer or mobile device.

MyICU can help you to:
  • Learn more about the ICU
  • Find out the plan for the day
  • Schedule family meetings with your care team
  • Get you connected directly to support services, such as a Pharmacist or Social Worker
MyICU Helps Your Care Team
  • Get to know you or your loved one
  • Understand what is important to you
  • Stay connected to your loved ones when they can’t make it to the ICU

Frequently Asked Questions about MyICU

Who can obtain a password for full access to MyICU?

Every patient can receive a password to access MyICU using. If a patient is unable to obtain a password due to his/her medical condition, the healthcare proxy or other close loved one can be granted a password.

Can more than one family member obtain a password?

There will be one MyICU password for each patient. The patient or family member who enrolls in MyICU can share that password with other family members.

How do I obtain a password for MyICU?

Visit MyICU from your own computer or mobile device, tap the button to create an account, and follow the prompts. If you need assistance, ask a member of your care team.

Can I access MyICU outside the hospital?

Yes. MyICU can be accessed from computers and mobile devices both inside and outside the hospital by logging into the MyICU portal.

Who do I call if I have a question about the program?

You can ask the Unit Coordinator or a member of the care team in the unit where you/your loved one is staying.

Who can read the journal entries that I write?

Only patients and family members with passwords can read or write in the private family journal. At the end of the ICU stay, one copy of the journal will be available to download for 30 days after discharge by the enrolled patient or family member.