Medical Records

Health Information Management

Health Information Management is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with federal privacy and state regulations.

To Obtain Medical Records from Beth Israel Deaconess Medical Center (BIDMC)

Medical records are available for 20 years after the patient's discharge or final treatment. To obtain a copy of a medical record, an authorization to release protected health information must be properly filled out.

Healthcare Provider, Attorney, or Non-Patient

Upload a letter of request and a completed authorization to release protected health information to the Requestor Submission Portal* OR
Fax a letter of request and a completed authorization to release protected health information to 866-710-0132.

*Portal Instructions are available here.

Do not upload/fax subpoenas or court orders; all subpoenas and court orders must be submitted to:

Beth Israel Deaconess Medical Center
Attn: Medical Records
Rabb Building, Basement, Room 014
330 Brookline Avenue
Boston, MA 02215

Patient or Patient’s Legal Guardian

Complete the Patient Online Access Form OR
Fax the authorization to release protected health information request to 866-710-0132 OR
Mail the authorization to release protected health information request to:

Beth Israel Deaconess Medical Center
Attn: Medical Records
Rabb Building, Basement, Room 014
330 Brookline Avenue
Boston, MA 02215

Records will be delivered to the email, fax, or mailing address specified on the authorization.

Call Sharecare Services with any questions at 855-633-9024.

Find other contact options here, including how to make a status update request.

Record Fees

Patient or Patient’s Legal Guardian

We reserve the right to charge a reasonable cost-based fee for producing and mailing the copies, pursuant to HIPAA 45 CFR,164.524. This rate depends on the size and delivery method of the records being requested. At no time will the cost-based fee exceed Massachusetts law (MGL Chapter 111; Section 70).

Any Other Party

The fee structure follows Massachusetts law (MGL Chapter 111; Section 70).

Medical Imaging Requests

To request copies of X-ray, MRI, nuclear medicine or other imaging, please follow the Department of Radiology instructions under the "Obtaining Copies of Your Images" section.

Birth, Death and Marriage Records

For certified copies, please contact the City of Boston, Registry Division.

Records from Other BILH Community One Hospitals and HMFP

Beth Israel Deaconess Medical Center has a long history of innovation in healthcare information technology. We use Certified Electronic Health Record Technology (CEHRT) developed at BIDMC to store patient health records securely. View BIDMC's electronic health record certification and support for multi-factor authentication.