COVID-19 Update: For Patients and Visitors

COVID-19 Update for BIDMC Patients and Visitors


If You are Experiencing Symptoms of COVID-19

This message from Beth Israel Deaconess Medical Center to our patients provides important information regarding the new coronavirus, also known as COVID-19.

If you are experiencing any one of the following:

  • symptoms of fever, cough and shortness of breath, OR
  • if you have traveled to any of the countries listed on the CDC's travel warnings, OR
  • if you have been in contact with someone who has been diagnosed with COVID-19,

Please contact your primary care provider prior to visiting a health care facility.

Based on your symptoms, your provider will determine the appropriate steps for you to take, which may simply be to stay at home to reduce the possibility of spreading the disease to others. Only certain situations require a visit to a hospital or other location for COVID-19 testing. If you do not have a primary care provider, please call the hospital before visiting in-person; however, if you are experiencing a medical emergency, please call 9-1-1.

Beth Israel Deaconess Medical Center, as well as all other Beth Israel Lahey Health hospitals and physicians' offices, are prepared to respond to this pandemic. For more information, please visit BILH.org/coronavirus or contact the Massachusetts Department of Public Health by calling 2-1-1.

Patient Procedures and Appointments

In an effort to confront emerging challenges related to COVID-19 transmission in the community, Beth Israel Deaconess Medical Center is rescheduling all non-urgent elective surgeries, procedures and clinic visits scheduled through April 11, 2020.

We are contacting patients who have an appointment, procedure or surgery scheduled to confirm or reschedule your appointment. We have developed thoughtful criteria to determine which appointments can safely be rescheduled, and will maintain access for patients in need of immediate or emergency care.

By taking these steps, we can help to protect our patients and staff and preserve medical resources for those who need them most.

If you have a scheduled appointment, procedure or surgery, you will hear from your care team soon. If you have any questions, please contact your provider’s office directly.

Thank you for your patience and understanding.

New Visitor Guidelines

To protect the health of patients and staff, we are restricting all visitors — unless pre-approved by each patient's care team under extenuating circumstances.

One essential escort per patient is allowed in outpatient areas. Escorts will be actively screened and permitted IF:

  • They do not have any cold or flu-like symptoms (fever, cough, difficulty breathing) OR
  • In the last 14 days have not:
    • Traveled to a COVID-19 high-risk area
    • Been exposed to someone who has been diagnosed with COVID-19

Contact the hospital or urgent care center directly if you have questions about these temporary policies.