Healthcare Associates 

Primary Care at BIDMC


Healthcare Associates (HCA) is BIDMC's hospital-based primary care practice. In our four suites across the medical center, we provide care to over 41,500 patients. Our teams include 65 faculty physicians, 145 rotating medical housestaff, 6 nurse practitioners, 15 clinical triage nurses, 6 licensed practical nurses, 6 clinical social workers, and support staff. 

HCA Leadership

  • Nisha Basu, MD, Director of Population Management
  • Blair Bisher, MHA, Director of Ambulatory Operations for General Medicine and Primary Care 
  • Marc Cohen, MD, Medical Director
  • Whitney Griesbach, Practice Manager
  • James Heckman, MD, and Julia Lindenberg, MD, Assistant Medical Directors
  • James Heffernan, MD, MPH, Primary Care Section Chief 
  • Elizabeth Norian, MD, Director of the Resident Practice at Healthcare Associates
  • Candace Reynolds, RN, Clinical Nursing Director
  • Eileen Reynolds, MD, Chief of General Medicine and Primary Care
  • Jeffrey Vale, Call Center Manager

Social Work Leadership

  • Lynda Seletsky, LICSW, Social Work Team Leader
  • Steve O'Neill, LICSW, BCD, JD, Social Work Manager for Psychiatry, Primary Care and Infectious Disease

Mental Health Services

HCA is unique among Boston's academic primary care practices in its integration of mental health services, MSW counseling and psychiatric care. To schedule an appointment with one of our social workers, please note that you must be an HCA patient.

HIV Program

Within HCA, we provide care to approximately 500 HIV-infected people. We use a primary care model with social services support to address the special needs of these individuals. Howard Libman, MD, MPH, leads our primary care HIV Program and education efforts.

Innovative Patient Care and Teaching

HCA is a leading site for innovation in patient care and teaching:

  • We use a modern, responsive Web-based electronic record, called the Online Medical Record (OMR).
  • Many HCA providers use PatientSite, a secure Internet resource that allows patients to communicate through encrypted email with their physicians, request appointments and prescription renewals online, and review parts of their medical records.

Quality and Safety Improvement

HCA focuses on service, safety and quality improvement. Highlights include:

  • A pilot program to increase and improve the use of support staff to enhance the experience for both patients and providers. This pilot led to improvements in staff morale and productivity, and will be expanded to the entire practice.
  • An electronic diabetes registry now allows more focused attention on the care needs of approximately 4,000 patients with diabetes.
  • We have partnered with the Joslin Clinic to obtain digital retinal photos onsite at HCA to assess the presence of diabetic retinopathy or other eye pathology. These photos are evaluated by trained readers within 24 hours  or instantly, if indicated.