Beth Israel Lahey Health Urgent Care – Chestnut Hill

Please follow these steps if you are considering an urgent care visit for non-COVID-related conditions:

• Self-manage mild symptoms if you can do so safely.
• Call your primary care physician if you're unsure whether you need in-person urgent care. If you do not have a PCP, call urgent care before coming in to determine whether you need in-person care.
  • Call BILH Urgent Care-Chestnut Hill at 617-278-8500
• Consider telehealth options. Many PCPs are now equipped to provide treatment over the phone or through a video conference.
• If in-person urgent care is advised, consider reserving a time online. You will receive a text message when your appointment time is near so that you can stay home as long as possible before coming in.
  • Reserve your spot at BILH Urgent Care-Chestnut Hill

All patients will be screened upon arrival for respiratory symptoms. Patients with respiratory issues will be cared for in a separate, dedicated area to reduce the risk of COVID-19 exposure for others.

For more information:

• Review a list of conditions we treat
• Read more about the appropriate use of urgent care

Call 911 if you're experiencing a medical emergency.

• Online reservations are not appointments and due to the nature of our services, emergencies can arise which may result in patients being taken out of order.
• Due to our advanced services, average visit time can range from 90 to 180 minutes depending on diagnostic testing required.
• Some diagnostic testing and exams may be limited depending on your time of arrival.

Urgent Care FAQs

Urgent care centers treat injuries or illnesses that need immediate attention, but are not serious enough to require an emergency room visit. However, Beth Israel Lahey Health Urgent Care Centers offer a high level of expertise and services not usually seen in most urgent care settings:

• All of our physicians are board certified in emergency medicine and can provide more complex pediatric and adult care.
• We have access to advanced diagnostic tools, such as CT scanning, not available at many traditional urgent centers.
• For many patients, we also have electronic access to their medical records, which allows us to make well-informed treatment decisions.

Beth Israel Lahey Health Urgent Care – Chestnut Hill is CLOSED on the following major holidays:

• New Year's Day
• Memorial Day
• July 4th
• Labor Day
• Thanksgiving Day
• Christmas Day

Beth Israel Lahey Health Urgent Care – Chestnut Hill is not a testing site for COVID-19. Patients, visitors and community members should contact their primary care provider for guidance on testing.

COVID-19 resources can be found here.

Beth Israel Lahey Health Urgent Care – Chestnut Hill welcomes referrals from physicians to help us anticipate your patient's treatment needs. You may submit a referral electronically using our secure system. If you have any questions about our online referral system, please call us at 617-278-8500.

Refer Your Patient

ATTENTION: Our electronic referral is for physicians only. If you are a patient seeking an urgent care appointment, please use our online appointment reservation system for patients.