Patients Experience of Care Emergency Care
Likelihood to Recommend BIDMC for Emergency Care
What are we measuring?
The percent of patients responding to the likelihood of recommending BIDMC for emergency care. Score reflects the percent of time that patients answered “Very Good”.
Why is this important?
Hospitals typically measure patient satisfaction with emergency care by asking a series of questions related to their experience, their caregivers and the environment. BIDMC monitors several key areas including how likely patients would be to recommend the hospital to their friends and family. This measure of satisfaction and loyalty provides insight into the overall patient experience and combined with other satisfaction measures, helps us identify opportunities for improvement.
What does our performance tell us?
The chart below shows how BIDMC's performance compares to a large national database as well as a custom comparative database of other ‘like’ academic medical centers in the eastern U.S. Look for big differences in the scores. Small differences may not reflect real differences in performance (i.e., they may not be statistically significant).
Source of comparison data: Press Ganey Custom Comparative Database (n=16 sites) and Press Ganey National Database Participants (n=941 sites)
At BIDMC, nearly 300 patients responded to the survey during the 3rd Quarter of FY09 period and 60% of them responded “very good” when asked to comment on what is the likelihood of recommending BIDMC for emergency care. A custom comparative database of ‘like’ academic medical centers in the eastern U.S. reports that 60% of patients respond “very good” to the same question during the same period. A national database reports that 60% of patients respond “very good” to the same question during the same time period.
Other useful measures on patient experience:
Last updated: August 20, 2009
