Patients Experience of Ambulatory Care

What Our Patients are Saying About Us

BIDMC surveys patients who have received care from us. We focus our questions on access, the visit experience, the clinic environment, the communication with the providers and the likelihood of recommending BIDMC’s outpatient/ambulatory clinics to friends and family. We survey patients from all primary and specialty settings, including several of our community based programs. We are combining this feedback with information from our Mystery Shopping Program and our work to improve Appointment Access, to provide quicker and better appointment experiences. The following information summarizes the percentage of “Very Good” responses—the highest rating on the rating scale.

  BIDMC Performance
Q3 FY 2009		 Custom Comparative Database
Q3 FY 09		 National Database
Q3 FY 09
Access To Care1
A higher score is better. 		68% 66% 67%
Visit Experience1
A higher score is better.		 58% 59% 59%
Care Provider Experience1
A higher score is better.		 77% 76% 76%
Overall Assessment1
A higher score is better.		 73% 72% 73%
Likelihood to Recommend1
A higher score is better.		 77% 76% 76%

1Source of comparison Data:  Press Ganey National Database Participants (n=599) and Press Ganey Custom Comparative Database Participants (n=74).

For more information about each measure and its comparison, click on the measure name.

Other useful specific services measures:


Last updated: August 20, 2009

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