What Our Patients Say About Us
BIDMC surveys patients who have received care from us. Among other questions, we ask about the likelihood of their recommending BIDMC to friends and family. The following information summarizes their responses.
Patients' Experience of Care: Inpatient
Patients' Experience of Care: Ambulatory Surgery
Patients' Experience of Care: Ambulatory Care
|
BIDMC
Performance
Q4 FY 08 |
Custom Comparative Database
Q4 FY 08 |
National Database
Q4 FY 08 |
Access To Care3
(Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
66% |
64% |
66% |
Visit Experience 3
(Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
57% |
57% |
58% |
Care Provider Experience 3
(Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
77% |
75% |
75% |
Overall Assessment3
(Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
73% |
72% |
71% |
Likelihood to Recommend 3
(Score reflects the percent of patients responding "Very Good.")
A higher score is better. |
76% |
75% |
75% |
Patients' Experience of Care: Emergency Care
1Source of comparison data: Press Ganey National Database Participants (n=1751 sites)
2Source of comparison data: Press Ganey National Database Participants (n=976 sites) and Press Ganey Custom Comparative Database Participants (n=18 sites)
3Source of comparison data: Press Ganey National Database Participants (n=536 sites) and Press Ganey Custom Comparative Database Participants (n=74 sites)
4Source of comparison data: Press Ganey National Database Participants (n=816 sites)
For more information about each measure and its comparison, click on the name of the measure.
Last updated: November 11, 2008.
