How often patients say they get an appointment as soon as they need.
What are we measuring?
The percentage of Spine Center patients responding "Always" when asked if they got an appointment for services as soon as needed.
Why is this important?
Asking patients to tell us about the experience they had when trying to access the care we provide at BIDMC is one aspect of quality and is an important measure of our performance. By surveying our patients, we can evaluate how we are meeting our patient's needs from a clinical and operational perspective. We can then make changes for the better in areas that are important to them.
What is our most recent performance and trend?
What are we doing to improve?
There was improvement in our survey results in Q4. Our results showed the highest favorable response for the entire year. We typically experience greater access challenges during the summer season as providers take time off. However, we focused on managing provider schedules to allow for providers to make up clinic time due to their time off. We continue to explore opportunities to create more capacity in the center. We are planning to expand the Boston clinic space. By having more exam rooms and providers we will be able to offer more appointment slots. We hope to be able to support expanding the Boston clinic sometime later winter, 2016.
Last Updated: November 2015