beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience

How often patients say they get an appointment as soon as they need.

What are we measuring?

The percentage of Spine Center patients responding "Always" when asked if they got an appointment for services as soon as needed. 

Why is this important?

Asking patients to tell us about the experience they had when trying to access the care we provide at BIDMC is one aspect of quality and is an important measure of our performance.  By surveying our patients, we can evaluate how we are meeting our patient's needs from a clinical and operational perspective.  We can then make changes for the better in areas that are important to them.  

What is our most recent performance and trend?

What are we doing to improve?

There was a decline in our survey results in FYQ3 from FYQ2.  We typically experience greater access challenges during the summer season as providers take time off.  We continue to explore opportunities to create more capacity in the center.  We are planning to expand the Boston clinic space.  By having more exam rooms, providers we will be able to offer more appointment slots. The timeline for the clinic expansion is October 1, 2015.

Last Updated September 2015

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215