Third Next Available Appointment - New Patients
What are we measuring?
For new patients, the number of days to the "third next available" appointment. Our goal is to offer all new patients an appointment within two weeks. Appointments are available sooner for patients with urgent needs.
Why is this important?
Patients referred to a BIDMC specialist by a primary care doctor should have quick and easy access to an appointment day and time that they want for their spine-related problem.
What is our most recent performance and trend?
What are we doing to improve our performance?
Many of our patients prefer to schedule appointments several days in advance so they can arrange for transportation and plan for accommodating time away from other commitments. We work with the patient's schedule to get them in at a convenient time for them with the goal to have them be seen within two weeks of their call. We have noted that appointment availability declines during provider time off during summer months. We continue to look at ways to increase the number of appointments in a provider's schedule. We are working to ensure we make "live" reminder calls so that if a patient needs to reschedule we can use that appointment slot for someone else. Additionally, patients recieve an electronic reminder call. We are evaluating our opportunity to expand the physical footprint of the BIDMC location to be able to have more physicians in the practice.
Last Updated: May 2015