Institute Staff and Resources
Our Team
The Silverman Institute for Health Care Quality and Safety draws upon the quality and patient safety resources within BIDMC’s Department of Health Care Quality. Additional support is provided by generous gifts from donors.
Eight divisions within the Department of Health Care Quality support the Institute’s mission to promote the highest level of safety and quality of care within BIDMC, and to share insights and experience with health care institutions across the United States and internationally.
Patient Safety – Improving patient care through proactive programs to reduce occurrence of preventable patient harm. Efforts include rigorous and candid adverse event review, analysis, open communication and subsequent corrective action; ongoing patient safety education, consultative guidance and competency development for employees; oversight of regulatory activities associated with institutional patient safety; patient care and treatment advocacy and issue resolution, and risk management.
Critical Care Quality - Providing consultative, coordinative, and analytic support across all BIDMC Departments and Divisions to achieve highly reliable, meticulous critical care that demonstrates safe, timely, effective, efficient, equitable, and patient-centered care.
Infection Control and Hospital Epidemiology - Improving the quality of patient care by minimizing the risk of infection. This unit establishes collaborative programs for surveillance, prevention and control of infection, emphasizing occupational health and safety, measurable outcomes, fiscal responsibility and total quality management.
Radiation Safety - Ensuring the safety and protection of patients and staff in all aspects of radiation use and control within the Medical Center.
Clinical Systems Analysis – Applying the principles of industrial engineering and systems science to understand the dynamics of care and identify combinations of factors that most strongly influence overall performance to enable better decision making, optimization of the environments of care, and help solve complex clinical performance or safety problems.
Emergency Management – Designing and implementing programs to ensure a robust and coordinated emergency response capability at BIDMC and community-wide. Emergency Management programs address preparedness, mitigation, response and recovery activities across the institution, including clinical, research, and administrative areas.
Process Improvement – Utilizing the methods, techniques and tools of Continuous Quality Improvement and Team Building to achieve simplified, standardized and accelerated improvements in patient care processes and services. Process Improvement efforts emphasize IOM’s fundamental principles of quality care: safe, effective, efficient, equitable, timely and patient-centered.
Professional Staff Affairs & Regulatory Compliance – Providing supervision and oversight of professional credentialing for medical staff appointments for BIDMC, and guidance, technical assistance, education and consultation concerning compliance with state and federal law and regulations, accreditation standards and other regulatory requirements governing the Medical Center.
