beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses. 

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q4 FY 14
Custom Comparative
Database
Q4 FY 14
National
Database
Q4 FY 14
Communication with Nurses 80% 80% 79%
Responsiveness of Hospital Staff  57% 64% 66%
Communication with Doctors  81% 81% 81%
Pain Management  69% 72% 72%
Communication about Medications  64% 63% 64%
Room and Bathroom Always Kept Clean  67% 68% 74%
Quiet Room at Night  48% 50% 60%
Overall Rating of the Hospital  73% 74% 71%
Likelihood to Recommend BIDMC  79% 81% 72%

Ambulatory (Outpatient)1,2

Survey Questions   BIDMC
Performance
Q4 FY 14
Custom
Comparative Database
Q4 FY 14
National Database
Q4 FY 14
Access To Care  60% 63% 65%
Information About Waits Delays  53% 54% 56%
Experience with Care Provider  79% 83% 80%
Teamwork of Staff  77% 77% 78%
Likelihood to Recommend  80% 81% 81%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q4 FY 14
Custom
Comparative Database
Q4 FY 14
National Database
Q4 FY 14
Likelihood to Recommend 82% 84% 85%

Radiology

Radiology - Overall

Survey Questions BIDMC
Performance
Q4 FY 14
Internal Goal 
Q4 FY 14
Overall Experience in Radiology Department  81% 84%
Staff Treated You with Courtesy & Respect  83% 84%
Likelihood to Recommend Radiology Department 79% 81%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q4 FY 14
Internal Goal 
Q4 FY 14
Xray   Overall Experience with Xray Tech 86% 87%
   Xray Tech Treated You with Courtesy & Respect 78% 87%
CT   Overall Experience with CT Tech 87% 89%
   CT Tech Treated You with Courtesy & Respect  89% 85%
Mammography   Overall Experience with Mammography Tech 93% 89%
   Mammography Tech Treated You with Courtesy & Respect 91% 89%
Nuclear Medicine   Overall Experience with Nuclear Medicine Tech 87% 93%
   Nuclear Medicine Tech Treated You with Courtesy & Respect 87% 92%
Ultrasound   Overall Experience with Ultrasound Tech 82% 90%
   Ultrasound Tech Treated You with Courtesy & Respect 82% 89%
MRI   Overall Experience with MRI Tech 86% 90%
   MRI Tech Treated You with Courtesy & Respect 84% 85%

Data Source:  
1BIDMC survey performance and comparison data compiled by Press Ganey. 

2Results reported quarterly to Center for Medicare and Medicaid (CMS).  Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

 

 Last updated: November 2014

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325