beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses. 

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q1 FY 15
National Database
Q1 FY 15

Custom Comparison
Q1 FY 15

Communication with Nurses 79% 79% 79%
Responsiveness of Hospital Staff  57% 65% 63%
Communication with Doctors  81% 81% 81%
Pain Management  71% 71% 72%
Communication about Medications  64% 63% 63%
Room and Bathroom Always Kept Clean  65% 73% 68%
Quiet Room at Night  45% 58% 48%
Overall Rating of the Hospital  73% 71% 74%
Likelihood to Recommend BIDMC  79% 72% 80%

Ambulatory (Outpatient)1,2

Survey Questions   BIDMC
Performance
Q4 FY 14
Custom
Comparative Database
Q4 FY 14
National Database
Q4 FY 14
Access To Care  60% 63% 65%
Information About Waits Delays  53% 54% 56%
Experience with Care Provider  79% 83% 80%
Teamwork of Staff  77% 77% 78%
Likelihood to Recommend  80% 81% 81%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q1 FY 15
National Database
Q1 FY 15
Custom
Comparison Database
Q1 FY 15
Likelihood to Recommend 84% 85% 84%

Radiology 3

Radiology - Overall

Survey Questions BIDMC
Performance
Q1 FY 15
Internal
Goal 
Q1 FY 15
Overall Experience in Radiology Department  83% 87%
Staff Treated You with Courtesy & Respect  81% 86%
Likelihood to Recommend Radiology Department 78% 84%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q1 FY 15
Internal Goal 
Q1 FY 15
Xray   Overall Experience with Xray Tech 85% 92%
   Xray Tech Treated You with Courtesy & Respect 83% 89%
CT   Overall Experience with CT Tech 87% 92%
   CT Tech Treated You with Courtesy & Respect  81% 92%
Mammography   Overall Experience with Mammography Tech 86% 94%
   Mammography Tech Treated You with Courtesy & Respect 81% 93%
Nuclear Medicine   Overall Experience with Nuclear Medicine Tech 98% 94%
   Nuclear Medicine Tech Treated You with Courtesy & Respect 100% 93%
Ultrasound   Overall Experience with Ultrasound Tech 93% 90%
   Ultrasound Tech Treated You with Courtesy & Respect 87% 88%
MRI   Overall Experience with MRI Tech 86% 90%
   MRI Tech Treated You with Courtesy & Respect 85% 90%

Data Source:  
1BIDMC survey performance and comparison data compiled by Press Ganey. 

2Results reported quarterly to Center for Medicare and Medicaid (CMS).  Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

 Last updated: April 2015 

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325