Creating A Consistently Excellent Patient Experience
BIDMC is committed to create a consistently excellent patient experience. We will measure ourselves based on national benchmarks and, by January 1, 2012, be in the top 2% of hospitals in the country, based on national survey responses to “willingness to recommend”.
For this goal, BIDMC is measuring itself against a national dataset of all hospitals using the H-CAHPS® (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey. This survey is useful for understanding our patients’ experience while they are hospitalized. The results of the survey are also helpful in determining where we should focus our efforts to improve. We are focusing our efforts on improving a number of areas including communication by nurses and doctors as well as the responsiveness of the staff which, if improved, will support our goal to create an excellent experience and improve the likelihood to recommend BIDMC to others. Our goal for FY 2008 is to reach the 92nd percentile of all hospitals for likelihood to recommend.
To learn more about the patient experience and our progress click here. To learn more about H-CAHPS® (Hospital Consumer Assessment of Healthcare Providers and Systems) Survey click here.
