• Quality and Safety
• Patient Experience & Satisfaction
• Publicly Reported Quality Measures
• Infection Prevention
• Nursing Care
• Aspirations for BIDMC
• Eliminating Preventable Harm at BIDMC
• Information About Our Accreditation
• Contacting the Joint Commission
• Specific Clinical Service Volumes & Outcomes
• Efforts to Improve Quality of Care
• Silverman Institute for Health Care Quality and Safety

Aspirations for BIDMC

Early in 2008, the Board of Directors of BIDMC met and had in-depth discussions about their future hopes for the hospital. As the representatives of the community who have fiduciary responsibility for their non-profit organization, they decided on a pair of goals that represent their future aspirations. Of course, the clinical and administrative leadership of the hospital was deeply involved in these discussions as well and provided the technical support for the decisions that were made.

The Board decided that two overarching types of goals were important. The first relates to patient satisfaction. The second relates to safety and quality of care. Here is the vote that was taken by the BIDMC Board:

WHEREAS, the Board of Directors . . . have determined that it is in the best interest of BIDMC to set ambitious and overarching goals related to healthcare quality and patient safety, and patient satisfaction.

NOW THEREFORE BE IT RESOLVED AS FOLLOWS:

To approve the following goals for BIDMC related to healthcare quality and patient safety, and patient satisfaction:

BIDMC will create a consistently excellent patient experience. We will measure ourselves based on national benchmarks and, by January 1, 2012, be in the top 2% of hospitals in the country, based on national survey responses to "willingness to recommend." For this goal, BIDMC will measure itself against a national dataset of all hospitals.

BIDMC will eliminate all preventable harm by January 1, 2012. We will accomplish this by continually monitoring all preventable and non-preventable occurrences of harm, and continuously improving our systems to allow the greatest opportunity to reduce harm.

That Management will develop and implement action plans and programs to achieve these goals, and will report to the Board on at least a quarterly basis using defined metrics against which performance will be measured.

In July 2009, in recognition of BIDMC's commitment to transparency and progress toward eliminating preventable harm, BIDMC was honored as the Finalist in the 2009 AHA-McKesson Quest for Quality Prize®. The award notes BIDMC's strong values of reliability, safety, effectiveness, patient-centeredness and equity are reinforced throughout the organization. Learn more about BIDMC's efforts that have been recognized in the 2009 AHA-McKesson Quest for Quality Prize®.

Learn more  about our goals to create a consistently excellent patient experience and our progress

Learn more  about the harm that is targeted for elimination and our progress 

Last updated: April 1, 2010