beth israel deaconess medical center a harvard medical school teaching hospital

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Radiology

Our goal in Radiology is for patients to have an excellent experience when they visit any of our areas of care. Patients can take our Radiology "Patient Satisfaction Survey" using the kiosk provided in each waiting area. We ask patients questions about their visit, having them use a rating scale from "Very Good," "Good," "Fair," "Poor," to "Very Poor." The graphs below show the percentage of times the patients responded "Very Good" when asked a question. We don't want our patients to just have a good experience, we want them to have a VERY GOOD experience!

Overall Experience in Radiology Department

What is our most recent performance and trend?

Staff Treated You with Courtesy & Respect in Radiology Department

What are we measuring?

  • Staff was sensitive to patient needs.
  • Staff was sensitive to patient worries.
  • Staff was responsive to patient concerns and complaints during their visit.

What is our most recent performance and trend?

Likelihood to Recommend BIDMC Radiology Department to Others

What are we measuring?

The percent of patients responding "Very Likely" to the likelihood of recommending BIDMC Radiology Department to others.

What is our most recent performance and trend?

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X-ray

Overall Experience with X-ray Tech

What is our most recent performance and trend?

X-ray Tech Treated You with Courtesy & Respect

What are we measuring?

  • Tech was sensitive to patient needs.
  • Tech was sensitive to patient worries.
  • Tech was responsive to patient concerns and complaints during their visit.

What is our most recent performance and trend?

Likelihood to Recommend Xray Department to Others

What are we measuring?

The percent of patients responding "Very Likely" to the likelihood of recommending Xray Department to others.

What is our most recent performance and trend?

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CT

Overall Experience with CT Tech

What is our most recent performance and trend?

CT Tech Treated You with Courtesy & Respect

What are we measuring?

  • Tech was sensitive to patient needs.
  • Tech was sensitive to patient worries.
  • Tech was responsive to patient concerns and complaints during their visit.

What is our most recent performance and trend?

Likelihood to Recommend CT Department to Others

What are we measuring?

The percent of patients responding "Very Likely" to the likelihood of recommending CT Department to others.

What is our most recent performance and trend?

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Mammography

Overall Experience with Mammography Tech

What is our most recent performance and trend?

Mammography Tech Treated You with Courtesy & Respect

What are we measuring?

  • Tech was sensitive to patient needs.
  • Tech was sensitive to patient worries.
  • Tech was responsive to patient concerns and complaints during their visit.

What is our most recent performance and trend?

Likelihood to Recommend Mammogram Department to Others

What are we measuring?

The percent of patients responding "Very Likely" to the likelihood of recommending Mammogram Department to others.

What is our most recent performance and trend?

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Nuclear Medicine

Overall Experience with Nuclear Medicine Tech

What is our most recent performance and trend?

Nuclear Medicine Tech Treated You with Courtesy & Respect

What are we measuring?

  • Tech was sensitive to patient needs.
  • Tech was sensitive to patient worries.
  • Tech was responsive to patient concerns and complaints during their visit.

What is our most recent performance and trend?

Likelihood to Recommend Nuclear Medicine Department to Others

What are we measuring?

The percent of patients responding "Very Likely" to the likelihood of recommending Nuclear Medicine Department to others.

What is our most recent performance and trend?

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Ultrasound

Overall Experience with Ultrasound Tech

What is our most recent performance and trend?

Ultrasound Tech Treated You with Courtesy & Respect

What are we measuring?

  • Tech was sensitive to patient needs.
  • Tech was sensitive to patient worries.
  • Tech was responsive to patient concerns and complaints during their visit.

What is our most recent performance and trend?

Likelihood to Recommend Ultrasound Department to Others

What are we measuring?

The percent of patients responding "Very Likely" to the likelihood of recommending Ultrasound Department to others.

What is our most recent performance and trend?

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MRI

Overall Experience with MRI Tech

What is our most recent performance and trend?

MRI Tech Treated You with Courtesy & Respect

What are we measuring?

  • Tech was sensitive to patient needs.
  • Tech was sensitive to patient worries.
  • Tech was responsive to patient concerns and complaints during their visit.

What is our most recent performance and trend?

Likelihood to Recommend MRI Department to Others

What are we measuring?

The percent of patients responding "Very Likely" to the likelihood of recommending MRI Department to others.

What is our most recent performance and trend?

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Other Measures of Patient Experience:

Last updated: June 2017