beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q1 FY 16
National Database
Q1 FY 16

Custom Comparison
Database
Q1 FY 16

Communication with Nurses 78% 80% 81%
Responsiveness of Hospital Staff 55% 67% 64%
Communication with Doctors 79% 81% 82%
Pain Management 69% 72% 72%
Communication about Medications 63% 65% 64%
Room and Bathroom Always Kept Clean 66% 74% 70%
Quiet Room at Night 46% 60% 48%
Overall Rating of the Hospital 71% 72% 75%
Likelihood to Recommend BIDMC 77% 73% 81%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC
Performance
Q1 FY 16
National
 Database
Q1 FY 16
Custom Comparison
Database
Q1 FY 16
Access To Care 63% 66% 65%
Information About Waits Delays 54% 58% 56%
Experience with Care Provider 82% 81% 82%
Teamwork of Staff 80% 79% 79%
Likelihood to Recommend 83% 82% 82%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q1 FY 16
National Database
Q1 FY 16
Custom
Comparison Database
Q1 FY 16
Likelihood to Recommend 84% 85% 84%

Radiology 3

Radiology - Overall

Survey Questions BIDMC
Performance
Q1 FY 16
Internal
Goal 
Q1 FY 16
Overall Experience in Radiology Department 86% 90%
Staff Treated You with Courtesy & Respect 90% 90%
Likelihood to Recommend Radiology Department 86% 90%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q1 FY 16
Internal Goal
Q1 FY 16
Xray Overall Experience with Xray Tech 92% 92%
Xray Tech Treated You with Courtesy & Respect 93% 89%
Likelihood to Recommend Xray Dept 86% 90%
Mammography Overall Experience with Mammography Tech 86% 90%
Mammography Tech Treated You with Courtesy & Respect 94% 90%
Likelihood to Recommend Mammography Dept 85% 90%
Nuclear Medicine Overall Experience with Nuclear Medicine Tech 88% 90%
Nuclear Medicine Tech Treated You with Courtesy & Respect 93% 90%
Likelihood to Recommend Nuclear Medicine Dept 89% 90%
Ultrasound Overall Experience with Ultrasound Tech 89% 90%
Ultrasound Tech Treated You with Courtesy & Respect 89% 90%
Likelihood to Recommend Ultrasound Dept 84% 90%
MRI Overall Experience with MRI Tech 82% 90%
MRI Tech Treated You with Courtesy & Respect 86% 90%
Likelihood to Recommend MRI Dept 85% 90%

Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

Last updated: March 2016

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325