beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses.

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q3 FY 16
National Database
Q3 FY 16

Custom Comparison
Database
Q3 FY 16

Communication with Nurses 81% 80% 81%
Responsiveness of Hospital Staff 56% 67% 64%
Communication with Doctors 83% 81% 82%
Pain Management 71% 72% 72%
Communication about Medications 64% 64% 64%
Room and Bathroom Always Kept Clean 67% 74% 69%
Quiet Room at Night 46% 60% 49%
Overall Rating of the Hospital 74% 72% 75%
Likelihood to Recommend BIDMC 79% 73% 80%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC
Performance
Q3 FY 16
National
 Database
Q3 FY 16
Custom Comparison
Database
Q3 FY 16
Access To Care 63% 67% 66%
Information About Waits Delays 53% 59% 58%
Experience with Care Provider 82% 82% 83%
Teamwork of Staff 80% 80% 80%
Likelihood to Recommend 82% 82% 84%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q3 FY 16
National Database
Q3 FY 16
Custom
Comparison Database
Q3 FY 16
Likelihood to Recommend 87% 85% 84%

Radiology 3

Radiology - Overall

Survey Questions BIDMC
Performance
Q3 FY 16
Internal
Goal 
Q3 FY 16
Overall Experience in Radiology Department 84% 90%
Staff Treated You with Courtesy & Respect 87% 90%
Likelihood to Recommend Radiology Department 86% 90%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q3 FY 16
Internal Goal
Q3 FY 16
Xray Overall Experience with Xray Tech 88% 90%
Xray Tech Treated You with Courtesy & Respect 90% 90%
Likelihood to Recommend Xray Dept 89% 90%
Mammography Overall Experience with Mammography Tech 80% 90%
Mammography Tech Treated You with Courtesy & Respect 85% 90%
Likelihood to Recommend Mammography Dept 83% 90%
Nuclear Medicine Overall Experience with Nuclear Medicine Tech 93% 90%
Nuclear Medicine Tech Treated You with Courtesy & Respect 97% 90%
Likelihood to Recommend Nuclear Medicine Dept 89% 90%
Ultrasound Overall Experience with Ultrasound Tech 90% 90%
Ultrasound Tech Treated You with Courtesy & Respect 92% 90%
Likelihood to Recommend Ultrasound Dept 89% 90%
MRI Overall Experience with MRI Tech 77% 90%
MRI Tech Treated You with Courtesy & Respect 84% 90%
Likelihood to Recommend MRI Dept 82% 90%

Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

Last updated: August 2016

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325