beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses.

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q2 FY 17
National Database
Q2 FY 17

Custom Comparison
Database
Q2 FY 17

Communication with Nurses 81% 80% 81%
Responsiveness of Hospital Staff 58% 67% 65%
Communication with Doctors 82% 81% 82%
Pain Management 70% 71% 72%
Communication about Medications 62% 64% 64%
Room and Bathroom Always Kept Clean 69% 74% 69%
Quiet Room at Night 47% 60% 48%
Overall Rating of the Hospital 74% 73% 75%
Likelihood to Recommend BIDMC 79% 73% 81%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC
Performance
Q2 FY 17
National
 Database
Q2 FY 17
Custom Comparison
Database
Q2 FY 17
Access To Care 64% 67% 67%
Information About Waits Delays 55% 60% 60%
Experience with Care Provider 83% 83% 84%
Teamwork of Staff 79% 80% 81%
Likelihood to Recommend 83% 83% 84%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q2 FY 17
National Database
Q2 FY 17
Custom
Comparison Database
Q2 FY 17
Likelihood to Recommend 90% 86% 86%

Radiology 3

Radiology - Overall

Survey Questions BIDMC
Performance
Q2 FY 17
Internal
Goal 
Q2 FY 17
Overall Experience in Radiology Department 85% 90%
Staff Treated You with Courtesy & Respect 89% 90%
Likelihood to Recommend Radiology Department 89% 90%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q2 FY 17
Internal Goal
Q2 FY 17
Xray Overall Experience with Xray Tech 92% 90%
Xray Tech Treated You with Courtesy & Respect 91% 90%
Likelihood to Recommend Xray Dept 94% 90%
CT Overall Experience with CT Tech 78% 90%
CT Tech Treated You with Courtesy & Respect 80% 90%
Likelihood to Recommend CT Dept 88% 90%
MRI Overall Experience with MRI Tech 80% 90%
MRI Tech Treated You with Courtesy & Respect 88% 90%
Likelihood to Recommend MRI Dept 86% 90%
Mammography Overall Experience with Mammography Tech 85% 90%
Mammography Tech Treated You with Courtesy & Respect 91% 90%
Likelihood to Recommend Mammography Dept 90% 90%
Nuclear Medicine Overall Experience with Nuclear Medicine Tech 62% 90%
Nuclear Medicine Tech Treated You with Courtesy & Respect 69% 90%
Likelihood to Recommend Nuclear Medicine Dept 84% 90%
Ultrasound Overall Experience with Ultrasound Tech 90% 90%
Ultrasound Tech Treated You with Courtesy & Respect 88% 90%
Likelihood to Recommend Ultrasound Dept 88% 90%

Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

Last updated: June 2017

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325