beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q2 FY 16
National Database
Q2 FY 16

Custom Comparison
Database
Q2 FY 16

Communication with Nurses 80% 80% 81%
Responsiveness of Hospital Staff 57% 67% 66%
Communication with Doctors 81% 81% 82%
Pain Management 69% 72% 72%
Communication about Medications 65% 64% 64%
Room and Bathroom Always Kept Clean 68% 74% 69%
Quiet Room at Night 49% 60% 49%
Overall Rating of the Hospital 74% 72% 75%
Likelihood to Recommend BIDMC 79% 73% 81%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC
Performance
Q2 FY 16
National
 Database
Q2 FY 16
Custom Comparison
Database
Q2 FY 16
Access To Care 64% 67% 66%
Information About Waits Delays 53% 59% 57%
Experience with Care Provider 82% 82% 83%
Teamwork of Staff 79% 80% 80%
Likelihood to Recommend 82% 82% 83%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q2 FY 16
National Database
Q2 FY 16
Custom
Comparison Database
Q2FY 16
Likelihood to Recommend 87% 85% 84%

Radiology 3

Radiology - Overall

Survey Questions BIDMC
Performance
Q2 FY 16
Internal
Goal 
Q2 FY 16
Overall Experience in Radiology Department 85% 90%
Staff Treated You with Courtesy & Respect 85% 90%
Likelihood to Recommend Radiology Department 82% 90%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q2 FY 16
Internal Goal
Q2 FY 16
Xray Overall Experience with Xray Tech 88% 90%
Xray Tech Treated You with Courtesy & Respect 86% 90%
Likelihood to Recommend Xray Dept 86% 90%
Mammography Overall Experience with Mammography Tech 88% 90%
Mammography Tech Treated You with Courtesy & Respect 89% 90%
Likelihood to Recommend Mammography Dept 89% 90%
Nuclear Medicine Overall Experience with Nuclear Medicine Tech 91% 90%
Nuclear Medicine Tech Treated You with Courtesy & Respect 92% 90%
Likelihood to Recommend Nuclear Medicine Dept 88% 90%
Ultrasound Overall Experience with Ultrasound Tech 89% 90%
Ultrasound Tech Treated You with Courtesy & Respect 88% 90%
Likelihood to Recommend Ultrasound Dept 84% 90%
MRI Overall Experience with MRI Tech 86% 90%
MRI Tech Treated You with Courtesy & Respect 86% 90%
Likelihood to Recommend MRI Dept 82% 90%

Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

Last updated: May 2016

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325