beth israel deaconess medical center a harvard medical school teaching hospital

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Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses.

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q4 FY 16
National Database
Q4 FY 16

Custom Comparison
Database
Q4 FY 16

Communication with Nurses 82% 81% 81%
Responsiveness of Hospital Staff 59% 68% 65%
Communication with Doctors 82% 82% 82%
Pain Management 71% 71% 72%
Communication about Medications 66% 65% 64%
Room and Bathroom Always Kept Clean 68% 75% 69%
Quiet Room at Night 48% 62% 50%
Overall Rating of the Hospital 75% 73% 76%
Likelihood to Recommend BIDMC 80% 73% 82%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC
Performance
Q4 FY 16
National
 Database
Q4 FY 16
Custom Comparison
Database
Q4 FY 16
Access To Care 64% 67% 66%
Information About Waits Delays 56% 59% 59%
Experience with Care Provider 83% 83% 84%
Teamwork of Staff 80% 80% 81%
Likelihood to Recommend 82% 82% 84%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q4 FY 16
National Database
Q4 FY 16
Custom
Comparison Database
Q4 FY 16
Likelihood to Recommend 87% 85% 85%

Radiology 3

Radiology - Overall

Survey Questions BIDMC
Performance
Q4 FY 16
Internal
Goal 
Q4 FY 16
Overall Experience in Radiology Department 83% 90%
Staff Treated You with Courtesy & Respect 86% 90%
Likelihood to Recommend Radiology Department 86% 90%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q4 FY 16
Internal Goal
Q4 FY 16
Xray Overall Experience with Xray Tech 87% 90%
Xray Tech Treated You with Courtesy & Respect 87% 90%
Likelihood to Recommend Xray Dept 86% 90%
Mammography Overall Experience with Mammography Tech 81% 90%
Mammography Tech Treated You with Courtesy & Respect 87% 90%
Likelihood to Recommend Mammography Dept 88% 90%
Nuclear Medicine Overall Experience with Nuclear Medicine Tech 91% 90%
Nuclear Medicine Tech Treated You with Courtesy & Respect 94% 90%
Likelihood to Recommend Nuclear Medicine Dept 91% 90%
Ultrasound Overall Experience with Ultrasound Tech 86% 90%
Ultrasound Tech Treated You with Courtesy & Respect 91% 90%
Likelihood to Recommend Ultrasound Dept 87% 90%
MRI Overall Experience with MRI Tech 73% 90%
MRI Tech Treated You with Courtesy & Respect 82% 90%
Likelihood to Recommend MRI Dept 81% 90%

Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

Last updated: December 2016

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325