beth israel deaconess medical center a harvard medical school teaching hospital

  • Contact BIDMC
  • Maps & Directions
  • Other Locations
  • Careers at BIDMC
  • Smaller Larger

Find a Doctor

Request an Appointment

Smaller Larger

Patient Experience & Satisfaction

BIDMC surveys patients who have received care from us. The following information summarizes their responses.

Click on the name of the measure for more information.

Inpatient 1,2

Survey Questions BIDMC Performance
Q1 FY 17
National Database
Q1 FY 17

Custom Comparison
Database
Q1 FY 17

Communication with Nurses 81% 80% 82%
Responsiveness of Hospital Staff 56% 67% 65%
Communication with Doctors 82% 82% 83%
Pain Management 69% 71% 73%
Communication about Medications 64% 65% 65%
Room and Bathroom Always Kept Clean 67% 75% 70%
Quiet Room at Night 45% 60% 48%
Overall Rating of the Hospital 75% 73% 76%
Likelihood to Recommend BIDMC 81% 74% 82%

Ambulatory (Outpatient)1,2

Survey Questions BIDMC
Performance
Q1 FY 17
National
 Database
Q1 FY 17
Custom Comparison
Database
Q1 FY 17
Access To Care 64% 67% 66%
Information About Waits Delays 55% 59% 59%
Experience with Care Provider 83% 83% 84%
Teamwork of Staff 80% 80% 81%
Likelihood to Recommend 82% 83% 84%

Ambulatory Surgery 1

Survey Question BIDMC
Performance
Q1 FY 17
National Database
Q1 FY 17
Custom
Comparison Database
Q1 FY 17
Likelihood to Recommend 88% 85% 85%

Radiology 3

Radiology - Overall

Survey Questions BIDMC
Performance
Q1 FY 17
Internal
Goal 
Q1 FY 17
Overall Experience in Radiology Department 80% 90%
Staff Treated You with Courtesy & Respect 83% 90%
Likelihood to Recommend Radiology Department 83% 90%

Radiology Divisions

Division Survey Questions BIDMC
Performance
Q1 FY 17
Internal Goal
Q1 FY 17
Xray Overall Experience with Xray Tech 81% 90%
Xray Tech Treated You with Courtesy & Respect 82% 90%
Likelihood to Recommend Xray Dept 80% 90%
Mammography Overall Experience with Mammography Tech 74% 90%
Mammography Tech Treated You with Courtesy & Respect 74% 90%
Likelihood to Recommend Mammography Dept 81% 90%
Nuclear Medicine Overall Experience with Nuclear Medicine Tech 90% 90%
Nuclear Medicine Tech Treated You with Courtesy & Respect 89% 90%
Likelihood to Recommend Nuclear Medicine Dept 89% 90%
Ultrasound Overall Experience with Ultrasound Tech 87% 90%
Ultrasound Tech Treated You with Courtesy & Respect 91% 90%
Likelihood to Recommend Ultrasound Dept 86% 90%
MRI Overall Experience with MRI Tech 74% 90%
MRI Tech Treated You with Courtesy & Respect 84% 90%
Likelihood to Recommend MRI Dept 83% 90%

Data Source:
1BIDMC survey performance and comparison data compiled by Press Ganey.

2Results reported quarterly to Center for Medicare and Medicaid (CMS). Note that BIDMC data reflects more recent performance than that posted currently on the Hospital Compare website.

3Source of comparison for these measures is an Internal Target.

 

Last updated: March 2017

Contact Information

Silverman Institute for Health Care Quality and Safety
Beth Israel Deaconess Medical Center
330 Brookline Ave
Boston, MA 02215
617-667-1325