• Quality and Safety
• Patient Experience & Satisfaction
• Publicly Reported Quality Measures
• Specific Clinical Service Volumes & Outcomes
• Efforts to Improve Quality of Care
• Our Priorities for Improvement
• We Promise
• Quality & Safety at BIDMC
• Patient and Family Engagement at BIDMC
• Silverman Institute for Health Care Quality and Safety

We Promise

"Quality care and patient safety are our most important goals at BIDMC. Our ability to foster relationships with patients and families is the foundation of this work."

Marsha Maurer, Chief Nurse 
Senior Vice President of Patient Care Services

The "We Promise…" program is part of our efforts to ensure that you and your loved ones receive the care each of us would like our own loved ones to receive, and ensure that we meet your expectations in responding to basic care needs. Our commitment, or "Promise," is for nursing staff to see every patient every hour, to attend to their bathroom and hygiene needs and to ensure they are comfortable and safe. Learn more about our most recent performance.

Patients value BIDMC's commitment to place patients and their care at the heart of everything staff members do.