To Rick Markello from David O'Hearn
July 7, 2009
CardioVascular Institute at
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Boston, MA 02215
Attn: Rick Markello, MBA, ACMPE
Chief Operating Officer and Chief Financial Officer
Dear Rick,
I’m really not even sure how to begin to thank you for all the kindness and compassion that you have showed my family during this very difficult time. Time and again you went out of your way to ensure that my family and I were well cared after. Let me just say THANK YOU! Thank you for taking care of so many little details. Thank you for personally guiding me to where I needed to go and then taking the time out of your schedule to wait patiently during my initial visits with the neurosurgery team. I especially want to thank you for taking the time to look in on my family during my surgery. Your many acts of kindness allowed me and my family to focus on the big picture. Your caring, compassion, and professionalism is evidence of BIDMC’s commitment to providing the best care for their patients. My family and I will never forget your kindness.
Sincerely,
David O’Hearn
CC: Stanley M. Lewis, MD
Chief Executive Officer
