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Accessibility

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International Symbol of AccessBeth Israel Deaconess Medical Center (BIDMC) is committed to making our facilities and medical services accessible in a welcoming environment for all. We are conveniently located near public transportation and provide accessible parking and shuttle services.

MBTA bus and train stops, accessible parking and shuttle stops and locations for telecommunications devices for the deaf are labeled on our campus map and printable campus maps.

Public Transportation

The MBTA bus and train stops are labeled on our campus map and printable campus map. Learn about the accessibility services offered by the MBTA at www.mbta.com.

Coming by MBTA to the East Campus

From 6:00 a.m. to 8:00 p.m., visitors coming by MBTA to the East Campus should use the Brookline Avenue entrance to the Shapiro Building at 364 Brookline Avenue and the Main driveway entrance to the Feldberg Building at 330 Brookline Avenue. These entrances are open from 6:00 a.m. to 8:00 p.m.

After 8:00 p.m., visitors coming by MBTA to the East Campus should use the Main driveway entrance to the Feldberg Building at 330 Brookline Avenue which is open 24 hours per day 7 days a week.

Internal tunnels and walkways allow passage between the respective buildings on each campus.

Coming by MBTA to the West Campus

From 6:00 a.m. to 8:00 p.m., visitors coming by MBTA to the West Campus should use the West Clinical entrance at One Deaconess Road, Lowry Building entrance at 110 Francis Street or the Farr Building entrance at 185 Pilgrim Road. These entrances are open from 6:00 a.m. to 8:00 p.m.

After 8:00 p.m. visitors coming by MBTA to the West Campus should use the West Clinical entrance at One Deaconess Road which is open 24 hours per day 7 days a week.

Internal tunnels and walkways allow passage between the respective buildings on each campus.

THE RIDE by MBTA

Additionally, MBTA's THE RIDE offers door-to-door transportation to eligible people who cannot use general public transportation. To become eligible for THE RIDE, you must complete an application. Learn more at www.jv-theride.com or www.mbta.com, or call 800-533-6282(V) or 617-222-5415(TTY).

Shuttle Services

Wheelchair accessible shuttles operate between the East Campus (Feldberg and Shapiro entrances) and West Campus (West Clinical Center, Lowry Building, Farr Building) as well as to our Ambulatory sites at Bowdoin Street and Chelsea.

Our free shuttle service runs in a continuous 20-minute loop between the east and west campuses on Monday through Friday from 7 a.m. to 6 p.m. The inter-campus shuttle stops are labeled on our campus map and printable campus maps.

  1. Clinical Center entrance on the West Campus at 1 Deaconess Road
  2. Farr Building entrance on the West Campus at 185 Pilgrim Road
  3. Feldberg Building entrance on the East Campus at 330 Brookline Avenue
  4. Lowry Building entrance on the West Campus at 110 Francis Street
  5. Shapiro Clinical Center entrance on the East Campus at 90 Binney Street

Parking

Accessible parking spaces are available in all four of the Medical Center's parking garages (Lowry, Pilgrim, Shapiro and Feldberg). However, only the Shapiro Parking Garage has Hi-Top Van Accessible parking spaces. There are additional "Hi-Top Van Accessible" parking spaces available on both the East and West Campuses in close proximity to the building entrances. Accessible parking is labeled on our campus map and printable campus maps.

Valet Parking

Beth Israel Deaconess offers valet parking from the Shapiro entrance at 90 Binney Street on the East Campus and from the West Clinical Center entrance at 1 Deaconess Road on the West Campus. Valet parking is labeled on our campus map and printable campus maps.

Accessibility at Satellite Locations

Beth Israel Deaconess Medical Center provides accessibility at our satellite Community Health Care locations:

Entrances

All main entrances at Beth Israel Deaconess Medical Center are accessible and are labeled on our campus map and printable campus maps.

East Campus

There are three main entrances to the East Campus:

  • Feldberg Building at 330 Brookline Avenue, Boston, MA 02215
  • Shapiro Building at 364 Brookline Avenue, Boston, MA 02215
  • Shapiro Building at 90 Binney Street, Boston, MA 02214

West Campus

There are three main entrances on the West Campus:

  • West Clinical Center at 1 Deaconess Road, Boston, MA 02215
  • Lowry Medical Office Building at 110 Francis Street, Boston, MA 02215
  • Farr Building at 185 Pilgrim Road, Boston MA, 02215

Once inside, all patient care areas can be reached without having to exit the building.

Telecommunications Devices for the Deaf


(TTY/TDD)


East Campus

  • TTY phones are available at the Information desks in the Feldberg Building lobby and the Shapiro Clinical Center.
  • A public TTY pay phone is available in the Feldberg Building lobby.
  • TTY phone locations are labeled on our campus map and printable campus maps.

West Campus

  • Public TTY pay phones are available in the Emergency Room lobby and in the Farr Complex lobby. Public TTY pay phone locations are labeled on our campus map and printable campus maps.
  • Portable TTY phones are available on inpatient floors. TTY phones are also available upon request by calling Telecommunications at 4-8181.

Relay Operator: 9-711 or 1-800-439-0183

A Relay Operator is a communication assistant who will provide direct communication between people who can hear and people who have a TTY. The Relay Operator phone number is 9-711 or (800) 439-0183. This service is free of charge.

Sorenson Video Relay System

The Medical Center is also please to be able to provide access to the Sorenson Video Relay Service (SVRS) in the Shapiro Lobby. The public videophone kiosk, located in the Shapiro Lobby, allows those in the Deaf and Hard-of-Hearing communities to conduct video relay calls with family, friends, or business associates. The video phone location is labeled on our campus map and printable campus maps.

Calls are placed and received through a professional American Sign Language (ASL) interpreter via a high-speed Internet connection and VRS equipment (i.e., a Sorenson VP-200 videophone and standard TV).

A VRS call involves three persons in separate locations:

  1. A Deaf caller who uses VRS equipment (videophone) to sign to an interpreter.
  2. An interpreter who uses VRS equipment (videophone) and a phone headset to relay the call.
  3. A hearing caller who uses a standard phone to speak.

VRS calls enable Deaf persons to make/receive phone calls through an interpreter or directly to other Deaf people.

Sorenson VRS can also be accessed from any medical center to communicate with a Deaf or Hard of Hearing patient by dialing 1-866-327-8877. Patients wishing to call our American Sign Language interpreters directly can dial 617-274-8450 (VP).

Contact Information

Beth Israel Deaconess Medical Center
330 Brookline Avenue, Boston, MA 02215
Main Switchboard: 617-667-7000
Find a Doctor: 800-667-5356
Directions by Phone: 617-667-3000
TDD (for hearing impaired): 800-439-0183

Contact Information

Telecommunications Devices for the Deaf
Relay Operator: 9-711 or 1-800-439-0183
Request a TTY Phone: 4-8181
Sorenson VRS: 1-866-327-8877
ASL Interpreters: 617-274-8450