About Your Hospital Bill
If You Have Health Insurance
If you have health insurance, we will bill all your insurance if we have complete and accurate information. Any balance that the initial insurance doesn't cover will be billed to any additional insurance you may have or will be billed to you.
Some charges may not be covered by insurance. For example, most insurance does not cover the cost of a private room. If you requested a private room, you may receive a bill for a portion of your room charge. You will not have to pay extra if a private room was medically necessary or if it was the only room available. Also, all obstetric patients are cared for in private rooms at no extra charge.
In some cases, you will get separate bills from specialists you saw while in the hospital or bills related to special services you received (such as special lab tests, for example). These may or may not be covered by your insurance. If any of these bills show that you owe a balance, call the number on the bill to make sure the billing company has all your insurance information and to find out more about the balance.
Many insurance companies will send you an "Explanation of Benefits" (EOB) form, which may look like a bill. This form explains what your insurance has paid for. It is not a bill. Even if the EOB shows you owe a balance, do not send any payments until you receive a bill from the hospital.
For questions related to your hospital bill, please call, toll-free, 866-306-7643.
If You Do Not Have Health Insurance
If you do not have health insurance and you need assistance, please call our financial assistance office at 617-667-5661 and someone will be able to help you.