CHICAGO - Michelle McCool Heatley, BSN, RN, CEN, director of ambulatory and emergency services at Beth Israel Deaconess Medical Center (BIDMC) in Boston, received the Emergency Nurses Association's (ENA) Manager Award today at the ENA Annual Meeting in Philadelphia. ENA is the international specialty nursing association serving emergency nursing professionals through research, publications, professional development, and injury prevention.
This award honors an ENA member who has consistently demonstrated excellence in the profession of emergency nursing, and who has made significant contributions to the profession through emergency nursing management. The nurse manager selected must also demonstrate innovative program development, mentoring, and leadership skills, and must serve as a consultant on emergency nursing issues to other groups.
Heatley was nominated for the award by members of her staff at BIDMC, a major patient care, teaching, and research affiliate of Harvard Medical School. BIDMC is clinically affiliated with the Joslin Diabetes Center and is a founding member of the Dana Farber/Harvard Cancer Center. She stepped in to manage the medical center's emergency department (ED) through the challenging merger of two facilities' EDs and the retirement of the longtime ED nurse manager.
In addition to the merger, the department was experiencing an increased nursing staff turnover. "She has been instrumental in breathing new life and stability into our emergency nursing staff and department," said Jacquelyn M. Riley, RN, BSN, and Susan J. Pacheco, RN, BSN, clinical advisors with Beth Israel Deaconess Medical Center. "We survived largely in part because of the efforts of one very special nursing leader. During that summer, she worked side by side with us: days, nights, and weekends to assure safe staffing levels. She rolled up her sleeves and led by example."
Sue Sheehy, the associate director of clinical research, department of medicine, says "She was on call 24 hours a day, 7 days a week - and she came in whenever she was called. The proof of her success is that there are currently no vacancies in the nursing staff - something unheard of in academic centers in New England. And not only are there no vacancies, there is actually a waiting list of nurses who want to work in Beth Israel Deaconess' ED. The nurses feel appreciated, respected, and they have a nurse leader they admire and trust."
"With a national nursing shortage, Michelle has fully staffed the ED and currently has a waiting list of RN's to come, a feat no other department or manager has accomplished," said Jayne Carvelli-Sheehan, MSN, RN, CS, Vice President of Ambulatory and Emergency Services at Beth Israel Deaconess. "She has earned the respect of her nurses, the ED physician staff, departmental managers/directors and high-level administration with her work in the ED."
Heatley received her Associate of Science degree in nursing in 1979 from Massachusetts Bay Community College and her Bachelor of Science degree in nursing from Regis College, Weston, Mass., in 1988. She is certified in emergency nursing by the Board of Certification for Emergency Nursing, and is a certified Pediatric Life Support provider.
The Emergency Nurses Association (ENA) is the only professional nursing association dedicated to defining the future of emergency nursing and emergency care through advocacy, expertise, innovation, and leadership. Founded in 1970, ENA serves as the voice of nearly 23,000 members and their patients through research, publications, professional development, injury prevention, and patient education. Additional information is available at ENA's Web site, at www.ena.org.
Beth Israel Deaconess Medical Center is a major patient care, teaching and research affiliate of Harvard Medical School, and ranks third in National Institutes of Health funding among independent hospitals nationwide. BIDMC is clinically affiliated with the Joslin Diabetes Center and is a founding member of the Dana-Farber/Harvard Cancer Center. BIDMC is the official hospital of the Boston Red Sox.