beth israel deaconess medical center a harvard medical school teaching hospital

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Information for Family and Friends

During the Operation

After you go to the anesthesia holding area, family members may wait at the hospital (the surgical waiting area is on the 6 th floor of the Clinical Center) or leave a phone number where they can be reached. When the surgery is complete, your surgeon will contact them, either in person or by telephone.

Surgical Liaisons

We understand that waiting can be stressful for families while a loved one undergoes surgery. Our surgical liaison volunteer program helps make the wait a little easier by keeping families informed during and immediately following the surgery. While the liaisons do not provide medical information, they do relay updates straight from the operating and recovery rooms. In this way they facilitate communication among surgeons, the post anesthesia care unit, nurses and families. Volunteers also occasionally offer practical information about places to eat and stay. The surgical liaisons are based in their office adjacent to the surgical waiting area on the 6th floor of the Clinical Center.

One Point of Contact

Your family should choose one contact person to communicate with the dialysis access transplant surgeon because it is not possible for the surgeon to contact numerous people. The person you choose can then update loved ones on your progress. To respect your right to privacy, we relay only a limited amount of information over the telephone.

Post Anesthesia Care Unit (PACU)

Visitors generally are not allowed in the PACU. You will not feel ready for visitors at this time, and your stay there will be short. If there is a special circumstance, please have your family speak to one of our nurses.

Additional Family and Patient Support

Our behavioral health team provides support for you and your family before, during and after your transplant. Our transplant psychologist and social workers will help you and your family understand the physical, emotional and financial impact of your disease.

Interpreter services provides translations in more than 30 languages, including American Sign Language.

Contact Information

Transplant Institute
Beth Israel Deaconess Medical Center
Lowry Medical Office Building, 7th Floor
110 Francis Street
Boston, MA 02215