Meet our Administrative Manager
By Christie Roy
Patients coming in to the Weight Loss Surgery Center at Beth Israel Deaconess Medical Center may not interact with her often, but Yaramalies (Yara) Davila is always there behind the scenes, making sure the clinic’s day-to-day operations are running smoothly.
As the Administrative Manager for the Divisions of Acute Care Surgery and General Surgery at BIDMC, Yara oversees the work of the multidisciplinary team in the Weight Loss Surgery Center, helping to make what can be a very long and confusing process for a patient as easy as possible.
“Working with the team around workflows and polices, customer service expectations, access issues, and process improvement — all this impacts the patient,” explains Yara. “It can be as simple as making sure that the person who answers the phone has the training to answer all the questions a current or prospective patient might have.”
Yara has worked at BIDMC for nearly three years now and loves the fact that here, the patient is at the center of everything.
“At other hospitals, I felt that it was easy to lose sight of the reason we are in healthcare,” she says. “Here at BIDMC, the patient is really at the core of all that we do. The Human First campaign really reflects the way we have always worked here, at least in the time I have been here.”
Born in Puerto Rico, Yara and her family moved to New York when she was five and then to Brockton, Mass., a few years later. Yara earned her Bachelor’s degree at nearby Stonehill College and still lives in Brockton (with her dog, Nino). A family-oriented person who loves to spend time with her mom and grandmother, Yara cites her grandfather as the reason she pursued a career in healthcare.
“When I was in college, my grandfather became really sick and the healthcare system in Puerto Rico really failed him,” Yara says. “He was not treated with courtesy, dignity or respect. Going through that experience with him made me realize the importance of an administrator’s role in healthcare.”
That’s why Yara takes her role seriously in the Weight Loss Surgery Center, working hard with the rest of the team to ensure that all of the clinic’s patients are treated with courtesy and compassion while always looking for ways to continuously improve care.
“I wanted to work with bariatrics because I believe in the work this team is doing,” Yara says. “This is a great team to work with!”
Posted October 2013