Focus on Relevant Quality Indicators
The clinical divisions in the Department of Medicine have developed divisional performance dashboards, which focus on quality indicators deemed to be highly relevant to the individual clinical discipline.
The data presented in the divisional dashboards are extracted from:
- Electronic medical records
- Administrative billing system
- Disease-related patient registries
- Pharmacy and laboratory databases
- Patient surveys
- Other information systems, including an incidence reporting system and an adverse event management system
The data collected and analyzed in the dashboards allow each division to:
- Evaluate its performance over time
- Perform a comparative analysis with internal and external sources of benchmarking data
- Identify areas for improvement and areas of best practice
These efforts now include divisional multidisciplinary teams of physicians, nurses, pharmacists, administrators, and other groups invested in improving care delivery, who work together on numerous improvement projects.
Successful Divisional Performance Projects
To following are examples of successful divisional performance improvement projects in the Department of Medicine:
Mark D. Aronson, Naama Neeman, Alexander Carbo, Anjala V. Tess, Julius J. Yang, Patricia Folcarelli, Kenneth F. Sands, and Mark L. Zeidel. A Model for Quality Improvement and Patient Safety Programs in Academic Departments of Medicine. Am J Med. 2008 Oct;121(10):922-9.