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Primary Care Access Project

For more than five years, BIDMC has dedicated resources to helping patients connect with community-based primary care physicians. This initiative began in the Emergency Department, concerned initially with efforts to ensure that patients received the necessary follow-up care after an ED visit. The ED visit is also the opportunity to help those without insurance or without a primary care provider find the care to which they are entitled and in need. BIDMC maintains the Find-A-Doc Call Center where detailed information about our CHCs, their services and availability of appointments is updated monthly to facilitate timely appointments for patients. Our outreach efforts expanded beyond the Emergency Department to help local residents learn about neighborhood-based primary care options and to help enroll residents and employees of local businesses in insurance products and other entitlement programs.