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Bowdoin Street Health Center Patient Survey Corner Spring 2012

Bowdoin Street Health Center
Patient Survey Corner Spring 2012

    As part of our ongoing efforts to provide our patients with the best possible care, four times a year, we ask our patients to complete a patient satisfaction survey.
    In February, 2012 we surveyed 242 patients who visited the health center. Two hundred and fourteen people (88%) returned their surveys. 39% were Cape Verdean, 39% African American, 16% Latino, 3% Caucasian, 1% Asian and 2% were other. 34% were men and 66% were women.
    Our goal is to see our patients within 15 minutes of their appointment time at least 70% of the time. Waiting time includes time spent in the waiting room or the exam room, we asked our patients "During your most recent visit did you see your doctor or nurse within 15 minutes of your appointment time?" Out of 205 answers, here is what you said:

  • 74 percent of patients responded "Yes"
  • 26 percent of patients responded "No"

Another important question we asked was "Would you recommend Bowdoin Street Health Center to your friends and family"? Out of 194 answers, here is what you said:

  • 91 percent of patients responded "Yes, Definitely"
  • 7 percent of patients responded "Maybe"
  • 2 percent of patients responded "No"