Meet Our Administrative Operations Manager for Bariatrics & General Surgery
Kevin Dugan joined the Weight Loss Surgery Center team at Beth Israel Deaconess Medical Center in September 2015 as our Administrative Operations Manager for General and Bariatric Surgery. Although Kevin is new to the surgical arena, he is not new to health care, having previously worked at Bellevue Hospital in New York City as a program manager for HIV Counseling and Testing Services.
Kevin is a native of the Boston area, growing up here and earning his bachelor’s degree at Boston University. He also holds a master’s degree in Public Health from Tulane University.
“Having a background in health education, working in bariatrics was very appealing to me,” says Kevin. “Health education is critical to this line of work.”
As an operations manager, Kevin is very much aware that there is a tremendous amount of information to be processed and communicated to surgical patients.
“Patients deserve to have access to the best information available, and I aim to ensure our clinical and support staff has all the tools they need to provide education, care and support to our patients each and every day,” he says.
Working in bariatrics also provides Kevin the opportunity to pursue his passion — helping patients achieve their own personal health goals. “It’s a win-win!” he adds.
In his first few weeks at BIDMC, Kevin has found himself highly impressed with the camaraderie and collegiality among the surgical staff, as well as the quality care they offer to patients and their families. He has dived right in to collaborating with the staff as he takes on many responsibilities, including his main goals to increase patient access, improve wait times for patient appointments, and complete a comprehensive review of current team processes to assure efficiency and quality care.
“I want to ensure that our patients receive the high quality care they deserve and expect, and that they feel that their valuable time is well-spent with us here at BIDMC,” Kevin says. “I’m truly eager to work with this talented and passionate group of professionals.”
Outside of work Kevin is very active, keeping fit by running with his beloved dog, Durango. On weekends, he enjoys playing soccer and hiking alongside his girlfriend Amy. The couple also has a lot of fun seeking out and dancing to a variety of live music.
Kevin acknowledges that despite living in New York City for the last seven years, he has remained loyal to his hometown sports teams, and it sure feels good to no longer be isolated from the best sports fans in the country. Welcome back to Boston, Kevin, and to the Weight Loss Surgery Center at BIDMC!