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Health Information Management
(Medical Records)

The Health Information Management Department (previously the Medical Records Department) is dedicated to maintaining your medical records and keeping your health information private and secure in accordance with federal Privacyand state regulations.

Medical records are kept for 20 years after the patient's discharge or final treatment. Patients have the right to review or, for a fee, receive copies of their medical records.

Obtain a Copy of Your Medical Record

To obtain a copy of your medical record, this release of information form must be properly filled out and mailed to the Health Information Management Department. The requestor must be a patient or patient's guardian/legal representative.

Our mailing address is:

Release of Information
Beth Israel Deaconess Medical Center
330 Brookline Avenue
Attn:  Medical Records
Shapiro E/CC-010
Boston, MA 02215

 

We will mail your records to the address specified on the release of information form. For patient privacy protection, we do not fax or email medical records (except in the case of emergency care) to the provider.

The average turnaround time to obtain copies of medical records is usually 14 to 21 business days.

Requesting records from other BID Member Hospitals:

Record Fees

A fee may be charged based on the reason the copies are being requested. Under the law, effective October 1, 2016, fees for copies of medical records — for patients only — are:

  • Electronic records delivered in electronic format $6.50
  • Electronic medical record with paper records delivered in Electronic format are billed at $6.50 + $0.07 per page labor cost to create and deliver the portion of the record maintained in paper
  • Electronic records delivered in paper $0.90 labor cost to create and deliver the portion of the record maintained electronically plus $0.05 per page for paper and toner 
  • Paper records delivered in electronic format $0.07 per page labor fee 
  • Paper records delivered in paper $0.12 per page
  • Plus postage and taxes

There is no charge for continuity of care if records are sent directly to your physician. Please allow up to 30 days for processing.

Requests from any other party that is not the patient:

  • $23.89 base charge for clerical and other administrative expenses related to complying with the request for making a copy of the record;
  • $0.81 per-page charge for the first 100 pages copied; and
  • $0.41 per-page charge for each page in excess of 100 pages.

There may be an additional fee charged for postage and the administrative cost of developing a summary of medical information if requested.

There is no charge for records that are requested for the purpose of continuity of care, which are sent directly to a physician's office and/or medical facility or for eligibility review with Medicare, MassHealth, or other public assistance programs.

If You are Under 18

In general, a person under the age of 18 cannot consent to the release of his/her medical records except in one of the following exceptions:

  • Married, widowed, or divorced
  • Parent of a child
  • Members of the armed forces
  • Pregnant (or believes herself to be)
  • Living apart from parents and managing his/her own finances
  • Abortion records: records of unmarried minors who have received authorized consent from Superior Court for an abortion cannot be released without the minor's written consent

Contact Information

Department of Health Information Management
Beth Israel Deaconess Medical Center
East Campus, Shapiro Clinical Center, Ground Floor
330 Brookline Avenue
Boston, MA 02215
617.667.3710

Medical Imaging Requests

To request copies of X-ray, MRI, nuclear medicine or other imaging, please contact the Department of Radiology
(call 617-667-2519)


Birth, Death & Marriage Records

For certified copies, please contact the
City of Boston, Registry Division